Experienced Service Advisor
About The Position
Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in the Treasure Valley. We are looking for a Service Advisor to join our Service team. At Meridian Ford our Service Department is a fast-paced environment serving clients throughout the community. Customers might purchase a few vehicles from us throughout the years, but our goal is to have lifelong service customers and we trust our Advisors to be the first contact of Kendall in our service departments. We are looking for candidates who have high level customer service experience, those who can demonstrate time management, strong work ethics, and strong communication skills. The ability to make recommendations and prioritize items in order of importance for our customers is key. Join Kendall Auto Group and START SOMETHING GREAT! We are a family-owned and operated company with auto dealerships in Oregon, Idaho, Montana, Washington and Alaska. Kendall has been selling and servicing vehicles since 1937. Our mission at Kendall is simple: To deliver an unrivaled customer experience. Through our highly motivated, knowledgeable and caring team of professionals, we pledge to listen to and respect your needs. Doing the right thing means more than selling and servicing vehicles. Our progressive attitude means being exceptional stewards of the communities we operate in. It means going above and beyond every day for the people who mean so much to us – our employees and customers. Our employees are members of the Kendall family, who share our same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Pacific Northwest.
Requirements
- High level customer service experience
- Demonstrate time management
- Strong work ethics
- Strong communication skills
- Ability to make recommendations and prioritize items in order of importance for our customers
- Valid driver’s license
- Good driving record
Nice To Haves
- Knowledge of automobile repair and maintenance
- 2 years of service writing experience
Responsibilities
- Interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance
- Verifying work was properly performed and diagnosed
- Researching vehicle history to make educated recommendations
- Inputting and maintaining customer information
- Complete work tasks in an efficient and organized manner
- Using telephone, email, and chat systems to communicate with customers throughout the day
- Scheduling service appointments
Benefits
- Competitive pay plan / no cap on earnings – earn up to $100,000 plus!
- Substantial bonus program
- Career path development opportunities
- Competitive paid time off and paid personal leave
- Shop Manager on-site for assistance
- Fair dispatching and teamwork environment
- Large loyal customer base
- Experienced and loyal service technicians
- Clean/Safe shop with the equipment you need to get the job done
- Discounts on parts, service and vehicle purchases for you and your immediate family
- Medical, Dental and Vision insurance
- Paid Life insurance
- 401(k) plan with Fidelity
- Accident and Illness supplemental plans
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
