Service Advisor

Steve Marshall Group•Vernon, BC

1d•Onsite

About The Position

We are currently seeking a Service Advisor to join our team—someone who is customer-focused, detail-oriented, and thrives in a fast-paced environment. This is a key role within our service department, acting as the bridge between our customers and technicians to ensure a smooth, transparent, and high-quality service experience. The Service Advisor acts as the primary point of contact between the dealership and customers requiring vehicle maintenance or repairs. This role involves coordinating service appointments, explaining recommended work, preparing accurate repair orders, and ensuring an outstanding customer experience throughout the service process. The ideal candidate is organized, approachable, and thrives in a fast-paced environment where customer service and attention to detail are top priorities.

Requirements

High school diploma or equivalent; additional training in automotive or business administration is an asset.
Previous experience in customer service, automotive service writing, or related role preferred.
Basic understanding of vehicle systems, maintenance, and repair processes.
Strong communication and interpersonal skills with a customer-first approach.
Excellent organizational and time-management skills to balance multiple priorities.
Proficiency with dealership management software (DMS), scheduling tools, and Microsoft Office Suite.
Ability to work in a fast-paced environment while maintaining accuracy and professionalism.
Valid driver’s license with a clean driving record.

Responsibilities

Greet customers promptly and professionally, creating a welcoming and positive service experience.
Accurately document customer concerns and vehicle issues to prepare detailed repair orders for technicians.
Communicate clearly with customers regarding service recommendations, repair needs, costs, and timelines.
Provide regular updates on vehicle status and promptly notify customers of any changes.
Collaborate with technicians, parts staff, and management to ensure efficient and timely service.
Review completed work with customers, explaining invoices and ensuring all concerns are addressed.
Promote dealership services, maintenance programs, and special offers where appropriate.
Handle customer questions, concerns, and complaints in a professional and solution-focused manner.
Maintain organized records and ensure compliance with dealership and manufacturer standards.
Perform other duties as assigned to support the service department.