Service Advisor-Writer
About The Position
Campers Inn RV is seeking a Service Advisor/Writer to work with customers, schedule service, and communicate additional service needs. Campers Inn RV is the Nation’s Largest Family-Operated RV Dealership, with nearly 50 locations in over 20 states, founded in 1966. The company is driven by purpose, innovation, and a commitment to helping people enjoy the RV lifestyle. Their vision is to be the RVer’s Trusted Resource for employees, customers, and partners, leading the industry through forward-thinking ideas and positive change. They offer meaningful career paths, strong development opportunities, and the chance to make an impact. Campers Inn RV operates on core values of Integrity, Teamwork, Continuous Improvement, and Sustainability, and has been recognized as a Top 50 RV Dealership in the U.S. every year since 2010, and one of the Top 5 Blue Ribbon RV Dealerships.
Requirements
- High school diploma or equivalent is required
- Demonstrated excellent oral and written communications skills, along with excellent interpersonal skills
- Ability to work flexible hours, as required is essential. Hours may include, evenings, and weekends
- Ability to multitask in a fast-paced environment
- Reliable and strong work ethic
- Commitment to superior customer service
- Ability to work independently as well as on a team
- Knowledge or ability to learn company computer systems applications, including Motility Systems2K, and other software applicable
- Ability to safely handle solvents and chemicals
- Ability to move RVs of various sizes
- Ability to reach above shoulders and lift a minimum of 50 pounds
Nice To Haves
- A minimum of one year’s RV service experience preferred
Responsibilities
- Identifies RV problems and services by listening to customer’s description of symptoms
- Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
- Develops estimates by costing materials, supplies, and labor; calculating customer’s payment, including deductibles
- Prepares repair orders (RO)
- Handles customer complaints and maintains high customer satisfaction standards
- Periodically checks on the progress of the vehicle during servicing and contacts the customer as needed to keep them up to date with their RV’s status
Benefits
- Ongoing career development opportunities: Specialized job training, certifications, and professional development, and assistance in continuing education
- Comprehensive health and welfare plan to all full-time employees (30+ hours/week), including: Major Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance (Basic, Supplemental, Spouse, and Child available), Employee Assistance Program (EAP), Paid Time Off, Qualified retirement plan (401k) with Employer Match
- Fair and competitive compensation
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
