Service Advisor-Writer

CAMPERS INN INC•Selma, NC

10h•Onsite

About The Position

Campers Inn RV is seeking a Service Advisor/Writer to work with customers, schedule service, and communicate additional service needs. Campers Inn RV is the Nation’s Largest Family-Operated RV Dealership, founded in 1966, with nearly 50 locations in over 20 states. The company is driven by purpose, innovation, and a commitment to helping people enjoy the RV lifestyle. Their vision is to be the RVer’s Trusted Resource, leading the industry through forward-thinking ideas and positive change. They offer meaningful career paths, strong development opportunities, and the chance to make an impact. Campers Inn RV operates with core values of Integrity, Teamwork, Continuous Improvement, and Sustainability, treating employees and customers with fairness, respect, and genuine care. They have been recognized as a Top 50 RV Dealership in the U.S. every year since 2010 and one of the Top 5 Blue Ribbon RV Dealerships.

Requirements

High school diploma or equivalent is required
Demonstrated excellent oral and written communications skills, along with excellent interpersonal skills
Ability to work flexible hours, as required is essential. Hours may include, evenings, and weekends
Ability to multitask in a fast-paced environment
Reliable and strong work ethic
Commitment to superior customer service
Ability to work independently as well as on a team
Knowledge or ability to learn company computer systems applications, including Motility Systems2K, and other software applicable
Ability to safely handle solvents and chemicals
Ability to move RVs of various sizes
Ability to reach above shoulders and lift a minimum of 50 pounds

Nice To Haves

A minimum of one year’s RV service experience preferred

Responsibilities

Identifies RV problems and services by listening to customer’s description of symptoms
Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
Develops estimates by costing materials, supplies, and labor; calculating customer’s payment, including deductibles
Prepares repair orders (RO)
Handles customer complaints and maintains high customer satisfaction standards
Periodically checks on the progress of the vehicle during servicing and contacts the customer as needed to keep them up to date with their RV’s status

Benefits

Ongoing career development opportunities: Specialized job training, certifications, and professional development, and assistance in continuing education
Comprehensive health and welfare plan to all full-time employees (30+ hours/week)
Major Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance (Basic, Supplemental, Spouse, and Child available)
Employee Assistance Program (EAP)
Paid Time Off
Qualified retirement plan (401k) with Employer Match
Fair and competitive compensation