Service Advisor / Writer

Papé Group•San Leandro, CA

8h•Onsite

About The Position

Pape’ Kenworth, the premier medium and heavy-duty truck and equipment dealer in the West, is seeking a Service Advisor / Writer to join their team in San Leandro, CA. This role is ideal for individuals who enjoy working with diverse people, building customer relationships, and problem-solving, while also being adaptable to changing priorities and capable of managing multiple projects simultaneously. Pape’ is committed to employee growth, offering robust training programs and continuous support, alongside competitive compensation, comprehensive benefits, and a strong work-life balance. The company is a family-owned, fourth-generation business with over 160 locations, more than 4,000 employees, and over 85 years of experience, known for its stability, honesty, and integrity. Pape’ boasts the largest equipment inventory in the West and an unparalleled parts inventory, fostering an open-door policy where employee input is valued.

Requirements

Familiarity with Outlook, Word, Excel.
Ability to learn new computer programs.
Excellent customer relations and communication skills.
Ability to perform at a high level in a fast-paced and team-oriented environment.
Love working in a team.
Customer service focused.
Winning attitude.

Nice To Haves

Mechanical aptitude.

Responsibilities

Ensure that all service department work orders are opened, maintained, proofed, and closed in the most efficient way possible.
Provide an excellent experience for customers.
Oversee service and warranty work orders.
Assist in shop workflow.
Check-in equipment for repair.
Assist customers.

Benefits

Competitive pay based on your skills, training, and experience level.
401(k) & Roth 401(k) Retirement Plans with Company Match.
Medical, Dental, Vision and Prescription Insurance.
Flexible Spending Accounts (Flex Plans).
Life Insurance.
Short- and Long-Term Disability Insurance.
Employee Assistance Program.
Online and Instructor-Led Training.
Tuition Reimbursement for Training Programs.
Progressive Vacation Plans (80 hours of vacation, prorated first year, tiers based on seniority).
40 hours of Sick Leave.
7 paid holidays each year.
Advancement opportunities (promoting from within).
Stability and reputation (family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience).
Largest equipment inventory in the West and an unparalleled parts inventory.
Employee impact (open-door policy).
Training and mentoring.