Service Advisor-Writer (Airstream Specialist)
About The Position
Campers Inn RV is seeking a Service Advisor-Writer (Airstream Specialist) to join their team. This role is for a customer-focused professional passionate about delivering an exceptional ownership experience to RV enthusiasts, with a special focus on Airstream customers. Airstream owners are a unique customer base who are passionate about their brand and expect a high level of communication, product knowledge, and service. The Service Advisor-Writer (Airstream Specialist) will be the primary point of contact for all Airstream service customers and will also assist traditional RV customers as needed. This position requires someone who can build relationships, communicate proactively, and deliver a premium customer experience that reflects the reputation and expectations of the Airstream brand. Campers Inn RV is a growing company with a vision to be the RVer’s Trusted Resource and lead the industry through forward-thinking ideas and positive change. They are the Nation’s Largest Family-Operated RV Dealership with nearly 50 locations in over 20 states, guided by family-focused roots and core values of Integrity, Teamwork, Continuous Improvement, and Sustainability. They have received national recognition as a Top 50 RV Dealership in the U.S. every year since 2010 and were honored as one of the Top 5 Blue Ribbon RV Dealerships.
Requirements
- High school diploma or equivalent is required
- A minimum of one year’s RV service experience preferred
- Demonstrated excellent oral and written communications skills, along with excellent interpersonal skills
- Ability to work flexible hours, as required is essential. Hours may include, evenings, and weekends
- Ability to multitask in a fast-paced environment
- Reliable and strong work ethic
- Commitment to superior customer service
- Ability to work independently as well as on a team
- Knowledge or ability to learn company computer systems applications, including Motility Systems2K, and other software applicable
- Ability to safely handle solvents and chemicals
- Ability to move RVs of various sizes
- Ability to reach above shoulders and lift a minimum of 50 pounds
Responsibilities
- Identifies RV problems and services by listening to customer’s description of symptoms
- Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
- Develops estimates by costing materials, supplies, and labor; calculating customer’s payment, including deductibles
- Prepares repair orders (RO)
- Handles customer complaints and maintains high customer satisfaction standards
- Periodically checks on the progress of the vehicle during servicing and contacts the customer as needed to keep them up to date with their RV’s status
Benefits
- Ongoing career development opportunities: Specialized job training, certifications, and professional development, and assistance in continuing education
- Comprehensive health and welfare plan to all full-time employees (30+ hours/week), including: Major Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance (Basic, Supplemental, Spouse, and Child available), Employee Assistance Program (EAP)
- Paid Time Off
- Qualified retirement plan (401k) with Employer Match
- Fair and competitive compensation
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
