Service Advisor / Supervisor

Altorfer CAT • East Peoria, IL

4d • $63,000 - $87,000 • Hybrid

About The Position

Work with an experienced team to provide exceptional service to customers. The team manages shop personnel to ensure communication flows effectively between customers, shop management, and shop technicians. This position mainly works in an office environment but there may be times you’ll go out in the service shop environment. May, on a continuous basis, sit at a desk for a long period of time; answer telephone calls and write or use a keyboard to communicate through written means. May occasionally go out on the shop floor supporting service operations, when doing this appropriate safety equipment is required to be worn (IE- safety glasses or side shields and steel toe shoes/boots). Noise level in the shop environment is usually moderate, and the noise level in the office environment is usually low. Must be flexible to work varying schedules and hours as needed. Occasional local travel may be required.

Requirements

• 2-4 year college degree in business or 2 years’ experience in service supervisory setting.
• Knowledge of safety requirements and protocols, following company General Safe Work Practices as well as enforcing those practices.
• Must be able to work in a fast-paced environment.
• Excellent communication skills (verbal and written) and customer service skills are needed.
• Computer literate, PC experience with programs such as Microsoft, Excel, Word, and Outlook is required.
• Must have a valid driver’s license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

Nice To Haves

• Military and veterans encouraged to apply.
• Previous engine, power train, hydraulic, service repair and maintenance knowledge is a plus.
• DBS, SIS, Vision Link, Service & Equipment Link networks experience a plus but able to train.

Responsibilities

• Communicate with customers when scheduling repairs in the shop and during the repair from start to end.
• Perform job openings, job review, work order notes, service report review, warranty, invoicing, and job closing.
• Assist customers and technicians on repairs and define the scope of work to ensure expectations are met.
• Responsible for managing the yard facilitator(s) and daily yard operations.
• Responsible for managing the wash bay attendant and wash facility.
• Assist service department with answering phone calls, payroll review and entry, and service office organization & appearance.
• Demonstrate strong customer communication & developmental skills as well as the ability to assist manage and motivate a large, diverse workforce.
• Perform other duties as assigned.

Benefits

• Health, Dental, Vision, Disability, and Life Insurance
• 401(k)
• Paid Holidays
• Paid Parental Leave and Funeral Leave
• Paid Time Off: Prorated 80 hours of PTO + 1 Floating Holiday
• Education Assistance
• Personal Tool Insurance, and Safety Equipment Reimbursement
• Voluntary Benefits: Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree