Service Advisor / Supervisor

Altorfer • East Peoria, IL

3d • Hybrid

About The Position

Work with an experienced team to provide exceptional service to customers. The team manages shop personnel to ensure communication flows effectively between customers, shop management, and shop technicians. This role requires strong customer communication and developmental skills, as well as the ability to assist, manage, and motivate a large, diverse workforce. The position mainly works in an office environment but may require time spent in the service shop environment. Occasional local travel may be required.

Requirements

• 2-4 year college degree in business or 2 years’ experience in a service supervisory setting.
• Knowledge of safety requirements and protocols, following company General Safe Work Practices as well as enforcing those practices.
• Must be able to work in a fast-paced environment.
• Excellent communication skills (verbal and written) and customer service skills are needed.
• Computer literate, PC experience with programs such as Microsoft, Excel, Word, and Outlook is required.
• Must have a valid driver’s license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

Nice To Haves

• Previous engine, power train, hydraulic, service repair and maintenance knowledge is a plus.
• DBS, SIS, Vision Link, Service & Equipment Link networks experience a plus but able to train.

Responsibilities

• Communicate with customers when scheduling repairs in the shop and during the repair from start to end.
• Perform job openings, job review, work order notes, service report review, warranty, invoicing, and job closing.
• Assist customers and technicians on repairs and define the scope of work to ensure expectations are met.
• Responsible for managing the yard facilitator(s) and daily yard operations.
• Responsible for managing the wash bay attendant and wash facility.
• Assist service department with answering phone calls, payroll review and entry, and service office organization & appearance.
• Perform other duties as assigned.

Benefits

• Health, Dental, Vision, Disability, and Life Insurance
• 401(k)
• Paid Holidays
• Paid Parental Leave and Funeral Leave
• Paid Time Off: Prorated 80 hours of PTO + 1 Floating Holiday
• Education Assistance
• Personal Tool Insurance, and Safety Equipment Reimbursement
• Voluntary Benefits: Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree