Service Advisor Level 3

Community Automotive Repair • Grand Rapids, MI

1d • Onsite

About The Position

Join Community Automotive Repair as a Full-Time Service Advisor Level 3 and elevate your career in the dynamic automotive repair industry. Located at 846 Fulton St E, Grand Rapids, MI 49503, USA, this onsite position offers an exciting opportunity to work alongside a team of skilled technicians and master technicians. As a Service Advisor, you will engage directly with customers, ensuring that our expert mechanics provide top-notch service for their automotive needs.
The role promises competitive compensation, with an expected pay range of $75,000 - $105,000 per year, commensurate with your experience and expertise. Immerse yourself in an environment where your contributions directly impact customer satisfaction and business growth. You will be given great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Competitive Salary, Paid Time Off, and Employee Discounts. Don’t miss the chance to be part of a thriving community that values automotive excellence and technician skill.
Your journey in the automotive repair world starts here!
Community Automotive Repair: Our Story
Community Automotive Repair started in 1975. Our shop is locally owned and operated. We are adding to our team of highly trained professionals. As a Service Advisor you can expect to join a team of the very best technicians in the Greater Grand Rapids area. We offer a stable, secure, and safe working environment. We're a very busy shop and need your help to propel us to the next level. Plus our pay and benefits rock!
What does a Service Advisor Level 3 do?
As a Full-Time Service Advisor Level 3 at Community Automotive Repair, you can expect a dynamic and engaging work environment. Your day-to-day responsibilities will include greeting customers and assessing their automotive needs while working closely with skilled mechanics and technicians. You will gather information to diagnose issues and prepare service recommendations that align with the expertise of our master technicians. Anticipate managing multiple customer interactions simultaneously while ensuring a smooth flow of work in the shop.
Communication is key, as you will provide updates to customers on the status of their vehicles and explain necessary repairs or maintenance in layman's terms. Your expected schedule will be Monday through Friday, from 7 AM to 5:30 PM, allowing you to develop strong relationships with customers and contribute meaningfully to their automotive experience. Embrace the opportunity to be a vital part of our community-focused team!

Requirements

• Strong customer service skills
• Automotive service advising
• Repair Order creation and management
• Parts tracking
• Invoice and documentation management
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Multi-line phone systems experience
• Sales and upselling techniques
• Pricing and markup calculations
• Strong math and problem-solving abilities
• Clear verbal and written communication
• Complaint resolution
• Scheduling software proficiency
• Valid driver’s license

Responsibilities

• Greeting customers and assessing their automotive needs
• Working closely with skilled mechanics and technicians
• Gathering information to diagnose issues
• Preparing service recommendations
• Managing multiple customer interactions simultaneously
• Ensuring a smooth flow of work in the shop
• Providing updates to customers on the status of their vehicles
• Explaining necessary repairs or maintenance in layman's terms

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Life Insurance
• Competitive Salary
• Paid Time Off
• Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees