Service Advisor-Internal

Bish's RV, Inc.•Pere Marquette Charter Township, MI

10h•Onsite

About The Position

We are seeking a charismatic and organized Internal Service Advisor to join our RV team. In this key role, you’ll bridge the gap between sales and service, ensuring sold units are prepped accurately and efficiently. Key Objectives include delivering an exceptional customer experience, coordinating seamless service operations, and supporting cross-departmental collaboration.

Requirements

Exceptional skills in customer service and communication
Ability to use a variety of computer-based systems
Excellent verbal and written communication skills
Flexibility with work schedules: including Saturdays (we are always closed on Sundays)
Problem-solver who takes initiative
Ability to pass a background and drug test
Neat, clean, and professional appearance
Demonstrate alignment with the Company’s vision, mission, and core values in all interactions
Eager to contribute to a smooth and efficient service operation

Responsibilities

Review and assess internal service work orders for accuracy and completeness
Coordinate workflow and timelines with dispatch, technicians, and the sales team
Ensure units are prepped and ready for delivery according to dealership standards
Track the status of internal jobs and follow up to ensure on-time completion
Assist with documentation, parts coordination, and warranty-related processes
Support inventory tracking and maintain accurate service records
Communicate effectively across departments to align priorities and avoid delays