Service Advisor, Commercial Tire & Fleet

Zolman's Best One Tire & Service•Benton Charter Township, MI

4d•Onsite

About The Position

Zolman's Best One Fleet Service in Benton Harbor is seeking a full-time Commercial Tire & Fleet Service Advisor. Zolman Tire, Inc. has been serving the automotive and commercial truck repair, tire, and wheel needs of customers in the Michiana area since 1978, with multiple retail and fleet service locations. The Service Advisor will be responsible for recommending and documenting service, maintenance, and repair for fleet customers, ensuring high levels of customer satisfaction and integrity. The ideal candidate is enthusiastic about the commercial tire and repair industry, reliable, and has a positive attitude. Hours are 8a-5p Monday-Friday, with overtime as needed.

Requirements

Accountability – Ability to accept responsibility and account for his/her actions.
Analytical Skills – Ability to use thinking and reasoning to solve a problem
Communication, Oral – Ability to communicate effectively with others using the spoken word
Communication, Written – Ability to communicate in writing clearly and concisely
Customer-Oriented – Ability to take care of the customers’ needs while following company procedures
Friendly – Ability to exhibit a cheerful demeanor to others
Honesty / Integrity – Ability to be truthful and be seen as credible in the workplace
Motivation – Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability
Problem-Solving – Ability to find a solution for or to deal proactively with work-related problems.
Resource Management (People & Equipment) – Ability to obtain and appropriate the proper usage of equipment, facilities, materials, and personnel
Safety Awareness – Ability to identify and correct conditions that affect employee safety.
Team Builder – Ability to convince a group of people to work toward a goal.
Working under Pressure – Ability to complete assigned tasks under stressful situations.
Exhibit our Vision, Mission and Core Values: Vision: The leading and most provided of tires and services in all our geographic markets. Mission: Creating raving fans. Core Values: Live with integrity, character & passion; Commit to the pursuit of perfection; Possess a servant’s attitude; Accept the urgency of accountability and the necessity of change.
Valid driver’s license; driving record must meet company’s insurance requirements
Ability to learn and operate point of sale system to create work orders and invoice customers in a timely and efficient manner

Nice To Haves

1-2 years’ experience in commercial tire/repair industry preferred
2-4 years’ sales experience preferred

Responsibilities

Greet customers and ascertain customer needs/desires
Explain and obtain approval from customers for unexpected repairs
Answer telephones using Best-One phone shop standards
Operate point of sale system to create work orders and invoice customers in a timely and efficient manner
Operate the company’s point of sales systems
Compute sales prices, total purchases, and process payments
Maintain knowledge of current promotions, policies regarding payment, exchanges, and returns, and security practices
Open and close cash registers, including counting money, balancing drawers, and making deposits
Generate computer invoices
Inventory materials and supplies
Assist in maintaining grounds/store/customer area cleanliness
Perform other duties as assigned