Service Advisor Assistant - Leith Toyota

Holman•Raleigh, NC

21h

About The Position

Leith Toyota, part of Holman, is seeking an Assistant Service Advisor to support its service team. The role welcomes customers, helps identify and prioritize service needs, educates customers about services and products, and serves as a liaison between customers and technicians. The Assistant Service Advisor also provides administrative support, follows up with customers when their assigned advisor is absent, and trains alongside experienced advisors to develop the skills needed to become a successful advisor. The employee must complete and maintain all company and dealer training requirements for the advisor position.

Requirements

High school diploma or equivalent.
Excellent written and verbal communication skills.
Ability to work within a team.
Valid driver’s license and a good driving record.
At least 1 year of experience in customer service or a related field.

Responsibilities

Welcome customers and ensure they receive prompt, courteous, and effective service.
Interact with customers by phone or in person to determine service needs and prioritize required services.
Use a consultative approach to educate customers about services and products.
Serve as a liaison between technicians and customers.
Provide administrative support to Service Advisors.
Follow up with service customers when their assigned advisor is absent.
Train alongside experienced advisors to develop the skills needed to become a successful advisor.
Complete and maintain all company and dealer training requirements for the advisor position.