Service Advisor Assistant
Sternberg Chevrolet•Louisville, KY
•Onsite
About The Position
We are looking for a Service Advisor Assistant to join our growing team! The right candidate will have a strong customer service background and computer skills. The day-to-day duties of this role include scheduling service appointments, respond quickly to customer phone calls, and confirm scheduled appointments. Write up and handle light maintenance work orders.
Requirements
- Strong computer skills, including Outlook, Excel and Word (and preferably dual-screen experience)
- Strong customer service background
- Excellent verbal and written communication skills
- Punctual, reliable and eager to improve
- Clean driving record and valid driver’s license
Nice To Haves
- dual-screen experience
Responsibilities
- Schedule service appointments and speak with customers, write up light maintenance work orders, provide estimates and ASR to customers.
- Actively listen to customers, answering their questions, and directing them appropriately as they request
- Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries
- Advise maintenance recommendations
- Confirm scheduled and missed appointments
Benefits
- Medical and dental insurance
- 401k Plan
- PTO
- Life insurance
- Short-term disability
- Growth opportunities
- Employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
