Assistant Service Advisor

Hollingsworth Richards Ford•Baton Rouge, LA

4d•Onsite

About The Position

Hollingsworth Richards Ford is looking for a motivated, customer focused individual to join our award winning service department as an Assistant Service Advisor. This is an excellent opportunity for someone who enjoys helping people, thrives in a fast paced environment, and wants to build a long term career with opportunities for advancement. As an Assistant Service Advisor, you will work alongside our experienced service advisors while receiving hands on training in several key areas of our service department. This cross training allows you to gain valuable experience throughout the service department while preparing you for future advancement opportunities.

Requirements

Outstanding customer service and communication skills
Positive attitude and willingness to learn
Strong organizational and multitasking abilities
Computer proficiency
Valid driver's license with a clean driving record

Nice To Haves

Automotive or dealership experience is helpful but not required. We are willing to train the right person.

Responsibilities

Greet customers with a friendly and professional attitude
Assist service advisors with customer communication and repair order management
Schedule appointments and coordinate vehicle repairs
Process customer payments accurately
Coordinate loaner vehicle reservations and returns
Assist with Mobile Service and Pick up & Delivery scheduling and customer updates
Help ensure an exceptional customer experience from arrival through vehicle pickup
Work closely with advisors, technicians, and management to keep operations running efficiently