Service Advisor Assistant

Camperland of Oklahoma • Tulsa, OK

14h • Onsite

About The Position

Service Advisor Assistant – Recreational Vehicles If you are a natural people-pleaser and a good listener who also happens to love recreational vehicles, then our dealership has the perfect job for you. We need more than an RV Service Advisor Assistant; we need an outstanding communicator with a professional appearance and a strong work ethic, someone who is equally comfortable greeting customers as they are scheduling appointments and acting as a liaison between customers and service techs. Successful candidates will also have excellent follow-through skills and a sharp eye for details.

Requirements

• Natural people-pleaser
• Good listener
• Loves recreational vehicles
• Outstanding communicator
• Professional appearance
• Strong work ethic
• Comfortable greeting customers
• Comfortable scheduling appointments
• Acts as a liaison between customers and service techs
• Excellent follow-through skills
• Sharp eye for details
• High school diploma or equivalency degree
• Experience in a service-related position is preferred, but not necessary

Responsibilities

• Greet service department customers promptly and courteously
• Listen to each customer and clearly articulate repair needs to techs
• Upsell recommended/additional services using low pressure, high integrity methods
• Provide accurate estimates of repair/maintenance costs
• Adherence to dealership policy on customer vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure that all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Benefits

• 3 sick days annually
• 7 paid holiday days (New Years, 4th of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day, and extra day around Christmas)
• 1 week paid vacation after one year anniversary date
• 2 weeks paid vacation after two years
• 3 weeks paid vacation after five years

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED