Assistant Service Advisor

Hollingsworth Richards Ford•Baton Rouge, LA

5d•Onsite

About The Position

Hollingsworth Richards Ford is seeking a motivated, customer-focused individual to join their award-winning service department as an Assistant Service Advisor. This role offers an excellent opportunity for someone who enjoys helping people, thrives in a fast-paced environment, and desires a long-term career with advancement potential. The Assistant Service Advisor will work closely with experienced service advisors, receiving hands-on training in various key areas of the service department, including Cashier, Loaner Vehicle Coordinator, and Mobile Service Advisor. This cross-training provides valuable experience across the service department, preparing the individual for future growth opportunities.

Requirements

Outstanding customer service and communication skills
Positive attitude and willingness to learn
Strong organizational and multitasking abilities
Computer proficiency
Valid driver's license with a clean driving record

Nice To Haves

Automotive or dealership experience is helpful but not required. We are willing to train the right person.

Responsibilities

Greet customers with a friendly and professional attitude
Assist service advisors with customer communication and repair order management
Schedule appointments and coordinate vehicle repairs
Process customer payments accurately
Coordinate loaner vehicle reservations and returns
Assist with Mobile Service and Pick up & Delivery scheduling and customer updates
Help ensure an exceptional customer experience from arrival through vehicle pickup
Work closely with advisors, technicians, and management to keep operations running efficiently