Service Administrator

Milton CAT • City of Batavia, NY

9h • $25

About The Position

The Service Administrator receives Service Work Orders from the Service Supervisor after technicians complete their work and performs the post-repair tasks needed to close out jobs. The role helps ensure customers receive timely, accurate invoices for services provided. Duties include warranty processing, standard job segmentation, preparing technician service reports, handling parts returns, and managing purchase orders or final payments through customer-provided payment methods. The position calls for careful attention to detail, willingness to learn required systems and processes, and effective collaboration with team members to close jobs accurately and efficiently.

This is a part-time position with a minimum starting pay of $25.00 per hour. Milton CAT is a privately held, exclusive distributor of Caterpillar earthmoving and construction machinery, engines, and generator products in the Northeast. The company offers ongoing training, employee development, and opportunities to grow a career. Pre-employment background checks, drug testing, and health assessments are required. Applicants must apply online; mailed, emailed, or hand-delivered resumes are not considered.

Requirements

• High school diploma or GED equivalent, with college or trade school.
• Proficiency using a computer and related software, including Word and Excel.
• Strong written and verbal communication skills.
• Strong problem-solving skills and attention to detail.
• Basic math skills.
• Ability to perform duties with a sense of urgency and exceed customer expectations.
• Ability to work with minimal supervision.
• Strong organizational skills.
• Ability to work in a dynamic, fast-paced service environment.

Responsibilities

• Review service call segments to ensure accurate service data.
• Post and account for all time, parts, and outside services correctly.
• Examine segments for warranty or goodwill overrides and parts-hold requirements.
• Verify parts usage or returns based on job descriptions.
• Validate customer payment methods, make necessary adjustments, or obtain purchase orders.
• Complete the invoicing process and ensure invoices are issued promptly.
• Update purchase orders after invoicing based on disputes.
• Ensure service calls progress through the correct status to achieve closure and invoicing.
• Manage warranty claims through their lifecycle, ensuring proper invoicing and payment.

Benefits

• Paid time off and 8 company-paid holidays.
• Medical, dental, and vision insurance options for employees and their families.
• Disability and life insurance packages.
• Competitive retirement plan.
• Tuition reimbursement for full-time employees with at least one year of service.
• Safety and wellness program.
• Employee referral program.
• Extensive and ongoing training and employee development.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED