Service Administrator

Alta Equipment Group•Orland Park, IL

5d•$24 - $28•Onsite

About The Position

Alta Equipment Group is seeking a full-time Service Administrator for its Construction Equipment Group at the Orland Park, Illinois branch. The role ensures work orders are managed and completed efficiently and accurately, supports the service manager throughout the workday, and addresses customer and technician needs. The expected hourly pay range is $24–$28, based on candidate experience. The schedule is Monday through Friday on the day shift. The Service Administrator supports work order processing from customer purchase order collection and technician repair write-ups through work order review and closure. The position also manages shop and field technician time entries and payroll, with payroll approval by the service manager before submission. The administrator may contact customers with updates or to gather information and follows up with other company departments on open issues. Regular, reliable attendance and readiness to work at the designated start time are expected. Alta describes its culture as centered on its Guiding Principles: Invest in the Best, Passion for Excellence, Customers for Life, Mutual Respect, and One Team. The company emphasizes customer relationships, employee development, diversity, and helping employees reach their potential.

Requirements

Previous billing and customer service experience is highly preferred.
Strong computer skills and working knowledge of Microsoft Word, Excel, and Outlook.
Excellent verbal and written communication skills.
Excellent time management skills and ability to communicate with coworkers at all levels and with customers.
Intermediate language skills: ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively before groups of customers or employees.
Basic mathematical skills, including arithmetic with two-digit numbers and multiplying and dividing by tens and hundreds, and performing these operations with American units of money, weight, volume, and distance.
Basic reasoning ability to follow detailed but uninvolved written or oral instructions and solve problems involving a few concrete variables in standardized situations.
Regular, reliable attendance and readiness to work at the designated start time.

Nice To Haves

Previous ERP experience.
Continued professional training and learning.

Responsibilities

Provide support to the service manager.
Obtain a customer's purchase order number when required by the customer's protocol.
Enter technician job repair write-ups into the business system daily for completed and in-process jobs.
Prepare completed work orders for the service manager's review before closure.
Ensure work orders are closed when jobs are completed.
Manage time entries and payroll for shop and field technicians; obtain service manager approval of payroll before submission.
Periodically contact customers to provide updates or obtain additional information.
Follow up with other company departments on open issues.
Incorporate Alta's Guiding Principles into daily activities.
Perform other duties as assigned.
Maintain consistent, regular, and reliable attendance and be ready to work at the designated start time.