Service Administrator

RDO Equipment Co.•Billings, MT

11h•$20 - $26

About The Position

RDO Equipment Co. is hiring a Service Administrator to support its Emerging Markets service teams. The role coordinates work orders, documentation, parts and shipments, technician travel, and other day-to-day service needs. The team supports customers in Landfill, Mining, Solar, and Autonomy, partnering across the organization to provide practical solutions. The position is suited to someone who is organized, detail-oriented, comfortable working across teams, and able to thrive in a fast-paced environment.

Requirements

Ability to manage documentation, details, and multiple priorities, and to follow assignments through completion.
Ability to maintain accurate service, work order, billing, and customer information.
Strong verbal and written communication skills and ability to work effectively across multiple teams.
Strong computer skills and ability to quickly learn company and service-related systems.
Valid work authorization and ability to work in the U.S. without company sponsorship.

Nice To Haves

Familiarity with service processes, heavy equipment, or mechanical and technical terminology.

Responsibilities

Create, maintain, and close service work orders, ensuring labor, parts, travel, and supporting documentation are accurate and complete.
Monitor open work orders, follow up on missing information, and work with service managers and internal teams to support timely billing and closure.
Help organize service schedules, technician travel, site information, training requirements, and credentials for upcoming field assignments.
Coordinate with Parts and other teams to track equipment, parts, kits, and shipments, and communicate delays or missing items.
Keep service reports, installation documentation, customer and equipment information, job photos, and other service records organized and up to date.