Service Administrator

Busch • Nashua, NH

2d • Hybrid

About The Position

Since 1890, Pfeiffer Vacuum has been shaping the vacuum industry with groundbreaking innovations. Every day, over 4,000 employees at 10 production sites and more than 20 sales and service companies worldwide give everything for our customers. With our comprehensive portfolio, we offer solutions for all types of vacuum applications. We are not only driven by highest quality standards. It is our vision to be the most sustainable and fastest growing market player in our industry to drive technology for a sustainable future. Responsible for administering the tracking of products serviced via computerized ERP system and external tracking matrices. Maintains accurate documentation of goods returned for service. Responsible for continuous contact with customers, sales representatives, and other company personnel via phone, fax, and email.

Requirements

• Exercise of judgment, discretion, and tact in all business matters and business relationships is required.
• Strong interpersonal skills and the ability to maintain clear and cooperative working relationships with co-workers and demonstrate regular attendance and punctuality are essential.
• Participation in and contribution to teamwork within the organization is required.
• Employees must follow all quality and safety procedures of the company, including those at customer sites if applicable, and must abide by the corporate Code of Conduct in all situations.
• Knowledge of Microsoft Office, Outlook, and Windows as well as general background working with computers and office equipment (copiers, etc.) and accurately performing data entry.
• High School graduation/ some college preferred.
• Not less than two years prior office support experience.
• Experience with Microsoft Office is required, as well as excellent verbal and written communication skills.
• Highly self-motivated, detail-oriented person with customer service experience.
• The position requires a proactive, customer-oriented approach and the ability to respond effectively to customer inquiries with limited supervision.
• Ability to read, write, and speak English.
• Basic Mathematical skills.
• Works on assignments that are semi-routine in nature, where the ability to recognize deviation from accepted practices is required.
• Normally receives general instruction for routine work, detailed instruction on new assignments.
• Typically required to use spreadsheets, database queries, presentations, and word processing applications.
• Valid Driver's License

Nice To Haves

• Previous experience in a lead role within a service-related industry is preferred for the Team Lead.
• Experience in a service-related industry is preferred.

Responsibilities

• Ensures the prompt and accurate processing and reporting of any documentation within the area of specialization.
• Provide alternative options for customer units/repair to attain a short turnaround time.
• Monitor RMAs throughout the repair cycle to ensure quick turnaround time.
• Gathers information and researches problem areas.
• Main contact for logistics for correcting service parts issues.
• May assist with the facilitation of the return of equipment at field locations and overseas.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED