Service Administrator

BAY CITY EQUIPMENT INDUSTRIES INC • Rancho Cucamonga, CA

6d • $23 - $27 • Hybrid

About The Position

Service Administrators (Billing Specialists) are the link between the service department and our customers, creating invoices based on the work our team performs. This role is a territory-ownership position responsible for building strategic customer relationships, driving profitable rental growth, and supporting complex temporary power deployments across mission-critical industries.

Requirements

• High school diploma, GED, or equivalent combination of education and experience
• Excellent employee/customer relations and written/verbal communication skills
• Ability to read reports, interpret data and effect change that will positively impact the business
• Meticulous attention to detail; ability to detect errors and inconsistencies
• Knowledge of legal requirements pertaining to relevant contracts
• Excellent critical thinking and decision-making abilities
• Ability to effectively present information and respond to questions from groups of managers, customers, and the public
• Ability to prioritize and multi-task based on current and projected workload
• Ability to meet deadlines and make critical decisions in a fast-paced, dynamic environment
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Proficient with computers and MS Office (Word, Excel, etc.)
• Flexible Team Player
• Candidates must be authorized to work in the U.S.

Nice To Haves

• 1 year of previous administrative and invoicing experience in an industry related to field service work

Responsibilities

• Invoice maintenance, repair, start-up, and fuel deliveries for contract and noncontract customers
• Ensure all costs are posted and that customers are billed correctly
• Process invoices credits and rebills
• Handle customer invoice disputes and give information to appropriate service manager
• Help direct other departments for achieving company month end goals
• Review prior day’s open jobs and complete pending tasks.
• As part of a larger back up team, answer main phone line as back up to reception, during breaks and lunches
• Other duties as assigned

Benefits

• Bay City Electric Works Core Values All BCEW team members are expected to embrace and demonstrate our Core Values: Champion Safety - Know it. Own it. Share it. Act With Ethical Integrity - Build trust by honoring our reputations and relationships Pursue Excellence in Craft - Deliver exceptional internal and external customer service; embrace continuous improvement Lead Humbly and Confidently - Take initiative with confidence; be respectful and open to learning People First - Prioritize family values, value diversity and operate as one caring team Be Accountable; Always On - Accept challenge and make it happen to support our customers 2/7/365 power needs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED