Service Administrator
About The Position
Garaventa Lift is currently one of the largest accessibility and mobility companies in North America, operating across the US and Canada for over forty-five years with over five hundred employees. They offer a wide range of accessibility solutions, from platform lifts and elevators to seat lifts. Garaventa Lift's vision is to improve lives by ensuring accessibility for all. Garaventa Lift is part of Savaria, a global leader in accessibility and patient care products, designing and building wheelchair lifts, stairlifts, elevators for home and commercial applications, medical beds, therapeutic surfaces, ceiling track lifts and patient slings. Savaria employs 2,450 valued associates globally and has 11+ manufacturing facilities. The successful applicant for the Service Administrator role will have experience in both dispatch and customer service, along with a strong work ethic, excellent time management skills, and a collaborative team spirit. This role requires a resilient and adaptable professional who can thrive in a fast-paced environment. The ideal candidate will be comfortable handling challenges, feedback, and occasional difficult interactions with confidence and professionalism. Strong interpersonal skills, emotional intelligence, and the ability to remain composed under pressure are essential. Success in this position depends on maintaining a positive attitude, staying solution-focused, and demonstrating persistence even when faced with setbacks or tough situations.
Requirements
- Experience in both dispatch and customer service
- Strong work ethic
- Excellent time management skills
- Collaborative team spirit
- Resilient and adaptable professional who can thrive in a fast-paced environment
- Comfortable handling challenges, feedback, and occasional difficult interactions with confidence and professionalism
- Strong interpersonal skills
- Emotional intelligence
- Ability to remain composed under pressure
- Maintaining a positive attitude
- Staying solution-focused
- Demonstrating persistence even when faced with setbacks or tough situations
- Able to multi-task in a fast-paced environment
- Excellent problem solver
- Strong organizational skills and ability to work well independently
- Strong negotiation skills and able to resolve issues in a timely manner
- Work well under pressure and deadlines
- Excellent computer skills and well versed in data entry and scheduling
- Ability to learn new systems
- Communicate with drivers and customers to ensure services and routing completed daily
- Ability to read, analyze and interpret documents such as safety rules, operating and maintenance instructions, dimensional drawings/specifications and procedural manuals
- Ability to write reports and correspondence
- Ability to speak effectively before groups of customers or employees of the organization
- High School Diploma or General Education Degree (GED)
- Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
Nice To Haves
- Experience in construction or a related field
- Experience in construction business or in service-related industry
Responsibilities
- Answer and respond to incoming phone and email communications
- Attend to customers' needs in a professional manner
- Technician job scheduling/dispatch and job tracking
- Quoting inspections, preventative maintenance agreements
- Communicate with vendors and inspectors to gather information for permits
- Organize paperwork; prepare job orders for billing
- Data entry, routing, reporting, and days end functions
- General office duties as assigned (faxing, scanning, etc.)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
