Service Administrator
About The Position
Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location. We are looking for a talented Service Administrator to join our Distribution business in (Candiac, QC). This role will make an impact in the following ways: Serve as the first point of contact for customers, providing professional and timely support. Create and manage work orders while ensuring accurate service documentation. Coordinate and dispatch field technicians based on customer needs, priorities, and technician availability. Communicate with customers regarding service requests, scheduling, and work status updates. Support service operations by maintaining accurate records and updating service systems. Assist with warranty administration and service-related processes. Participate in a paid after-hours emergency phone rotation (approximately one week per month). Adhere to Cummins Health, Safety & Environmental policies.
Requirements
- First point of contact for customers, providing professional and timely support.
- Create and manage work orders while ensuring accurate service documentation.
- Coordinate and dispatch field technicians based on customer needs, priorities, and technician availability.
- Communicate with customers regarding service requests, scheduling, and work status updates.
- Support service operations by maintaining accurate records and updating service systems.
- Assist with warranty administration and service-related processes.
- Participate in a paid after-hours emergency phone rotation (approximately one week per month).
- Adhere to Cummins Health, Safety & Environmental policies.
Responsibilities
- Serve as the first point of contact for customers, providing professional and timely support.
- Create and manage work orders while ensuring accurate service documentation.
- Coordinate and dispatch field technicians based on customer needs, priorities, and technician availability.
- Communicate with customers regarding service requests, scheduling, and work status updates.
- Support service operations by maintaining accurate records and updating service systems.
- Assist with warranty administration and service-related processes.
- Participate in a paid after-hours emergency phone rotation (approximately one week per month).
- Adhere to Cummins Health, Safety & Environmental policies.
Benefits
- paid after-hours emergency phone rotation
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
