Service Administrator/Scheduler

Lithia & Driveway•Casper, WY

39d

About The Position

The Service Administrator/Scheduler supports dealership customer follow-up and retention by gathering accurate customer information and building a database. The role uses computer and phone skills within the Internet department to increase appointments, sales, and customer retention. The employee schedules appointments with customer call-ins and leads from sold and unsold floor traffic, previous customers, referrals, service customers, parts customers, and other sources. The schedule is Monday through Friday with rotating Saturdays, and pay is $16.00 per hour. The position requires clear and professional communication, effective time management, efficient typing, and basic phone and computer skills. A high school graduate or equivalent who is at least 18 years old is required. The employer is a drug-free workplace and provides equal employment opportunity. Reasonable accommodations may be made to enable individuals to perform essential functions.

Requirements

Ability to present information clearly and professionally.
Ability to manage one's own time effectively.
Ability to type efficiently.
Basic phone and computer skills.
High school graduate or equivalent.
At least 18 years old.

Responsibilities

Gather accurate customer information to create a database for continual follow-up and retention.
Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
Use computer and phone skills within the Internet department to increase appointments, sales, and customer retention.
Schedule appointments with customer call-ins and leads from sold and unsold floor traffic, previous customers, referrals, other generic leads, and service and parts customers.