Service Accounts Coordinator

Vector Security and Vector Security Networks Career • Gainesville, VA

10d • Onsite

About The Position

As a Service Accounts Coordinator, you will generate estimates and proposals for client approval on work orders exceeding the outlined scope of customer service. Process and update work orders which are temporarily not billable to the client to bring them within compliance or receive approval to bill. Work with Accounts Receivable and Collections to resolve customer disputes and generate successful invoicing.

Requirements

• High School Diploma or equivalent.
• 1-2 years' experience in Call Center or Customer Service Industry.
• Attention to Detail: Research and analyze details of site history, customer requirements, and billing.
• Analytical Skills: Provide resolutions for progression of service tickets.
• Communication & Interpersonal Skills: Communicate regularly with customer and internal teams to provide updates and feedback.
• Ability to Work Independently: Able to make independent decisions regarding estimated time needed to complete the service job.
• Adaptability: Learning new customer requirements and contract changes.
• Time Management: Prioritize job tasks and deliver efficiencies.

Responsibilities

• Review flagged service work orders for work performed and additional work required to evaluate pricing against customer approved not-to-exceed (NTE) values.
• Write and submit to clients estimates for approval to increase the authorized billing value for the work order.
• Revise estimates as needed to comply with customers approved scope of work or to answer client questions or requests for clarification.
• Process approvals to proceed with work for flagged work orders.
• Process rejections of estimates to halt work and proceed with billing on completed scope.
• Follow up with customer on site status and work order completion information to support invoicing efforts.
• Coordinate with customer contacts and Accounts Receivable regarding outstanding/unpaid invoices.
• Review disputed or flagged invoices for accuracy and ensure that what the customer is being billed is correct based on service agreements and work performed.
• Write and submit to clients requests to increase the not-to-exceed value for completed work when invoice value exceeds customer pre-authorized values.
• Reconcile 3rd Party software work orders to comply with invoice upload requirements.
• Work with Service Billing team to adjust invoice calculation when required for successful invoice processing.

Benefits

• Competitive Compensation with Incentive Eligibility
• Medical, dental and vision coverage
• Company paid life and AD&D insurance.
• Company paid short- and long-term disability.
• Voluntary benefit products
• 401k retirement savings plan
• Flexible Spending Account
• Paid time off
• Tuition reimbursement
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED