National Accounts Service Coordinator

ASSA ABLOY • Huntersville, NC

2d

About The Position

As a Service Coordinator for National Accounts at Door Systems ASSA ABLOY, you will play a pivotal role in ensuring the smooth delivery of services within the organization and to our customers. This position involves coordinating various aspects of service provision, managing communication between internal teams and external clients, and overseeing the execution of service plans. The Service Coordinator acts as a liaison between different departments to guarantee that customer needs are met efficiently and effectively. If you are a detail-oriented, organized, and customer-focused individual, we encourage you to apply for this position.

Requirements

• High school diploma or equivalent (associate's degree or relevant certification is a plus).
• Proven experience in a coordination or customer service role.
• Strong organizational and multitasking abilities.
• Comfort in working in extremely face paced environment.
• Excellent communication skills, both written and verbal.
• Proficient in using relevant software and tools for scheduling and documentation.
• Ability to remain calm and make decisions in high-pressure situations.
• Customer-focused with a strong commitment to delivering outstanding service.

Nice To Haves

• associate's degree or relevant certification

Responsibilities

• Address client inquiries, concerns, and feedback in a timely and professional manner. Build and maintain positive relationships with clients to enhance overall satisfaction.
• Communicate with customers to schedule service appointments, track progress, and provide timely responses on service completion.
• Maintain accurate and up to date records of service activities, client interactions, project financials and resource utilization.
• Coordinate with emergency response teams, ensuring clear lines of communication and rapid deployment of resources. This may include afterhours or weekend on-call coverage.
• Collaborate closely with service technicians, management, and other team members to ensure seamless service delivery.
• Address and resolve issues or conflicts that may arise during service delivery. Escalate complex problems to appropriate management levels and provide recommendations for resolution.
• Monitor service quality and customer satisfaction, seeking opportunities for improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED