Dedicated Service Account Manager
About The Position
At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together. The Onsite Service Account Manager (SAM) serves as a key resource for members, customers, and providers, offering expertise on UnitedHealthcare products, plans, and tools. This position is full-time on site (40 hours per week) Monday - Friday. Employees are required to have flexibility to work an 8-hour shift schedule during our normal business hours of 8:00 am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime.
Requirements
- High School Diploma / GED OR equivalent work experience
- Must be 18 years of age OR older
- 4+ years of direct client facing customer service experience and/or account management experience
- Experience with Medical Terminology
- Experience with communicating complex problem-solving scenarios with a client and internal stakeholder
- Knowledge and understanding of claims processing
- Proficiency with Microsoft Excel (general spreadsheet navigation, sorting and data entry), Microsoft Word (creating and editing documents), Microsoft PowerPoint (basic presentations) and Microsoft Outlook (email and calendar)
- Must reside within a reasonable commuting distance of the designated office location
- Ability to travel up to 10%25 of the time - Throughout Broward County for Field meetings
- Required to work daily Onsite Monday - Friday between the hours of 8:00 am to 5:00 pm EST at our office located at Broward County Government, 115 S Andrews Ave. Room 514, Fort Lauderdale, FL 33301
Nice To Haves
- ISET Claims Systems experience
- UNET Based Programs Experience CES, TOPS
- Experience in Claims Payments, Claims Adjustments, or Enrollments
- Ability to multi-task including the ability to understand multiple products and multiple levels of benefits within each product
- Effective Written and Verbal Communication skills
Responsibilities
- Provide expertise and customer service support to members, customers and / or providers
- Serve as the liaison to a complex customer base to manage first level response and resolution of escalated issues with external and internal customers
- Identify and resolve operational problems using defined processes, expertise and judgment
- Investigate claim and / or customer service issues as identified and communicate resolution to customers
- Provide feedback to team members regarding improvement opportunities
- Work as a member of the client’s Benefits Team.
Benefits
- a comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
