Service Account Manager - Automated Logic
About The Position
As a Service Account Manager, you will "Own the Relationship" between Strategic Accounts Service Operations and the client. You are more than a point of contact; you are the driving force behind regional excellence and a supportive leader of a motivated, customer-focused team. By championing a spirit of service, you will unite sales and operations to deliver seamless, impactful solutions that exceed expectations and strengthen our community of satisfied customers. Rather than just managing a portfolio, you will focus on truly understanding each client's unique building needs to provide meaningful, service-driven solutions that make a difference.
Requirements
- Associates degree or Technical Certificate in Building Automation Technology, Construction Management, Business Administration, Project Management, or Operations management.
- 3+ years of experience in account management, project management, service operations, or customer relationship management.
- 1+ years of experience managing customer portfolios, coordinating service delivery, or driving customer satisfaction within a fast-paced environment.
- Ability to travel domestically up to 25% of the time.
Nice To Haves
- Bachelor's or Master's Degree
- 1+ year of experience in HVAC, Building Automation Systems (BAS), or the construction industry.
- Strong business and accounting acumen with experience managing financial performance or service agreements.
- Experience utilizing service ticketing, work order management, or customer service management systems.
- Demonstrated ability to foster a proactive team environment and coach high-performing employees.
- Proficiency with CRM or service management platforms such as Salesforce or related systems.
- Excellent communication, presentation, and problem-solving capabilities
Responsibilities
- Lead and Develop the Team: Effectively manage a team of Service Specialists, Project Engineers, or Managers as required. Act as a coach and mentor, performing and monitoring corrective actions to resolve employee or customer complaints. Partner with Engineering, Operations, and Service to ensure total customer satisfaction.
- Drive Business & Operational Excellence: Coordinate and manage all work performed for the customer to ensure profitable execution of service delivery plans and owner-direct installations. Manage financial health by overseeing cash flow, costs, billings, and receivables. Consistently review portfolio billings to ensure they are timely and meet specific customer expectations. Communicate financial status and portfolio profitability goals clearly to the Service Operations Manager.
- Own the Relationship: Ensure the existing customer base is satisfied and that contract renewal rates are consistently attained. Proactively monitor customer feedback and take appropriate action to maintain a trusted advisor status. Align service offerings with owner strategic goals to build new opportunities and create tangible value.
Benefits
- Health Care Benefits: Medical, Dental, Vision; Wellness incentives
- Retirement Benefits
- Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
- Disability: Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
- Tuition Assistance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
