Service Account Manager

ABB • Coquitlam, BC

5d • Hybrid

About The Position

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This Position reports to: Service Sales Manager. In this role, you will have the opportunity to drive service sales processes, generate service sales opportunities and secure profitable sales within the designated areas. Each day, you will focus on Installed Base (IB) penetration and selling the entire Service product portfolio. You will also showcase your expertise by building long-term customer relationships and ensuring immediate response to specific customer needs and issues. The work model for the role is: Hybrid. The role supports the: MOSE in British Colombia.

Requirements

• Diploma and or relevant work experience withing the Drives and Motors Industry
• Electrical experience in selling with a proven track record in sales, strategic business development (8 years+)
• Demonstrated experience in the management of customer accounts and sales strategy
• Knowledge and experience with CRM platforms, Salesforce.com a plus
• A collaborative, solution-focused approach, with strong communication and customer relationship-building skills

Responsibilities

• Penetrating into IB, promoting various upgrades, retrofits, and value-add solutions to the benefit of the customers and ABB.
• Understanding the channel strategy and the establishment of related prices, and preparing sales plans, reviewing them, and proposing recovery plan(s) when needed.
• Generating service sales leads and developing new market opportunities by utilizing market trend information and through identifying and exploring potential new service portfolios.
• Acting as a marketer/salesperson of ABB’s service products and solutions during marketing activities (campaigns, trade fairs, exhibitions, conferences, customer meetings).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree