Associate Account Service Manager

Guardian Life Insurance•Bethlehem, PA

1d•$49,260 - $73,890

About The Position

The Associate Account Service Manager (AASM) serves as a primary point of contact for Guardian’s clients (planholders and brokers), managing complex service inquiries while delivering insight-driven, client-focused solutions. This role blends strong analytical thinking, proactive issue resolution, and consultative communication to enhance the client experience and operational effectiveness.

Requirements

Bachelor’s degree or equivalent experience
Experience in a client-facing, service, or account management role
Demonstrated ability to: Analyze information and solve problems
Demonstrated ability to: Communicate effectively across audiences
Demonstrated ability to: Manage multiple priorities with attention to detail
Experience working across multiple systems; familiarity with modern tools or automation is a plus
Legally authorized to work in the United States, without the need for employer sponsorship.

Nice To Haves

Exposure to Group Benefits products preferred

Responsibilities

Own and resolve complex client inquiries end-to-end, applying structured problem-solving and critical thinking to identify root causes and deliver sustainable solutions
Analyze service trends and internal data to proactively identify risks, patterns, and opportunities for process improvement
Partner with internal stakeholders (e.g., claims, underwriting, operations, billing) to navigate issues, remove barriers, and ensure aligned, timely outcomes
Build and maintain trusted relationships with clients and brokers through clear communication, expectation-setting, and follow-through
Provide consultative guidance to clients, including education on products, policies, processes, and emerging considerations impacting their plans
Monitor account activity and service indicators, anticipating potential issues and taking proactive action to mitigate risk
Ensure accuracy and quality of policy-related changes, identifying and addressing discrepancies as needed
Contribute to continuous improvement efforts by surfacing insights, recommending enhancements, and supporting evolving processes and tools