Service Account Manager

MCCORVEY COMPANIES•Grapevine, TX

4d•Onsite

About The Position

Way Mechanical is seeking a Service Account Manager to join their team in Grapevine, TX. The company specializes in commercial air conditioning, plumbing, piping, and the maintenance of these systems, and is a leader in design build/design assist, preconstruction, commissioning, building information modeling, and quality control. The Service Account Manager will be responsible for customer development, utilizing the CRM platform to track proposed work, servicing existing accounts, and expanding the account base by adding service lines and referrals.

Requirements

Employees in this position must be able to perform the essential functions of this job without imposing significant risk of substantial harm to the health or safety of themselves or others.
Ability to drive, move in and out of vehicles, climb ladders, traverse steps, and move throughout a facility.

Nice To Haves

Customer development and utilization of the CRM platform to track the progression of proposed work.
Servicing the day-to-day sales requirements of existing accounts.
Aiming to expand account base through adding more service lines and referrals.

Responsibilities

Continually develop qualified maintenance/service and retrofit prospects to ensure a consistent flow of business.
Maintain the goodwill of current sources and accounts through periodic call-backs and entertain clients as required.
Prepare itinerary, make calls, and follow up on sales leads and opportunities.
Solicit information from building owners, developers, maintenance personnel, and business contacts regarding the nature of the work, budget limitations, method of qualifying, bid process, and identity of competition.
Organize relevant technical data, brochures, and service manuals.
Develop or assist in the preparation of bid proposals.
Make sales presentations to prospective customers to qualify the company for inclusion on a select bid list or consideration as an exclusive party to the contract maintenance agreement.
Assist in the collection of delinquent accounts.
Resolve customer complaints.
Render corrective action within the realm of authority.
Provide clear and concise turnover details to Service Operations.