Service Account Manager

Exotec • Atlanta, GA

1d

About The Position

Exotec is seeking a Service Account Manager to advocate for clients and support their operational objectives through Exotec’s solutions. The role manages client relationships and satisfaction, oversees lifetime service agreements and third-party service contracts for non-core products, and supports the transition of client sites from Deployment to Maintenance. It also contributes to improving system reliability and maintenance processes. The position includes travel to client sites in North America of up to 25%.

Requirements

• Bachelor’s degree or equivalent.
• At least 5 years of maintenance experience, including exposure to maintenance contract execution and management.
• Broad knowledge of software, mechanical, and electrical engineering concepts.
• Excellent interpersonal skills and ability to build rapport with clients, contractors, and suppliers at all business levels and across multiple cultures.
• Strong customer service orientation.
• Demonstrated ability to collaborate and independently drive work.
• Strong analytical and reporting skills, attention to detail, and financial acumen.
• Project management skills.
• Ability to prepare or oversee technical documentation.
• Willingness to travel up to 25% to client sites in North America.

Nice To Haves

• Exposure to industrial automation, materials handling, warehousing, and/or logistics sectors.

Responsibilities

• Understand clients’ operational objectives and how their use of Exotec’s solutions supports those objectives.
• Monitor client satisfaction and seek opportunities to improve the client experience, both within Exotec and at client sites.
• Serve as the subject matter expert on clients’ lifetime services agreements, ensuring Exotec meets agreed terms and conditions.
• Establish and manage third-party service contracts supporting non-core products supplied to clients.
• Report internally on maintenance contract profitability.
• Participate in handovers of client sites from the Deployment team to the Maintenance team, including helping clients understand daily, weekly, and monthly operational support.
• Contribute to ongoing improvements in system reliability, maintenance processes, best practices, and protocols.

Benefits

• Annual bonus potential on top of base salary.
• Comprehensive medical, dental, and vision coverage.
• Generous vacation and time off policy.
• 401(k) with company match.
• Eligibility to participate in the Employee Share Option program after 1 year of employment.
• Continuous opportunities for training and development within a quickly growing company.
• Newly renovated office space in midtown Atlanta.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level