Service Account Manager

Carrier•Kennesaw, GA

7d•Onsite

About The Position

The Service Account Manager will “Own the Relationship” between Strategic Accounts Service Operations and the client. The successful account manager ensures that contracted services are delivered to ensure customer satisfaction while supporting Carrier’s Vision, Values and Culture.

Requirements

High School Diploma or GED.
Ability to travel domestically up to 25% of the time.
1-year prior experience in HVAC and/or Building Automation.

Nice To Haves

Associate or bachelor’s Degree with 1-year of experience.
Master’s Degree with 1+ years of relevant experience.
Excellent written and verbal communication skills.
Business and accounting acumen.
Must be able to multitask – be able to work on multiple tasks/ projects at one time.
Ability to problem-solve.
Able to build and foster a strong and proactive team environment.
Able to coach and mentor employees.
Must be well organized and demonstrate time management skills.

Responsibilities

Coordinate and manage work to be performed for the customer.
Ensure profitable execution of all service delivery plans and owner direct installation work.
Effectively manage cash flow, costs billings and receivables.
Consistently oversee billings of portfolio in a timely manner in a format that meets the customer’s expectations.
Maintain profitability goals and positive cash flow within the portfolio.
Effectively communicate financial status to the Service Operations Manager and/or Service Manager
Ensure that the existing customer base is satisfied, and renewal rates are attained.
Perform, implement, and monitor corrective actions to employee or customer complaints.
Monitor Customer feedback and take appropriate action.
Effectively manage the team of Service Specialists and/or Service Project Engineer(s) or Manager(s), as required.