Service Account Manager

Flynn Group of Companies • St. John's, NL

3d • Onsite

About The Position

The Service Account Manager is responsible for growing and maintaining strong client relationships while supporting sales, estimating, and service delivery efforts. Flynn's strong culture focuses the energies of employees on doing the right thing, for the benefit of the company, its customers, and themselves. The result has been 40+ years of success, and the next 40 looking even brighter. "The Flynn Way" is the way we do things at Flynn. It is not any one single thing, but rather a collection of behaviors and actions that are influenced by our collective values and beliefs. Values such as safety, honesty, integrity, and doing what we say are deeply ingrained in Flynn’s culture. Flynn Group of Companies is the leading trade contractor in North America that works on virtually every aspect of a building’s outer layer, including Roofing, Glazing, Waterproofing, and Architectural Metals. The foundation of our award winning success is having the right people on our team.

Requirements

• Experience in a construction environment; Service Roofing or Sales experience is considered an asset.
• Exceptional communication and organizational skills, with strong time management abilities.
• Proven ability to multitask and thrive in a fast-paced, collaborative environment.
• A relationship-focused mindset with a passion for client service and business growth.
• Entrepreneurial spirit and drive to expand Flynn’s service offerings.
• Proficiency in MS Office and industry-specific tools such as Bluebeam and AutoCAD.
• Solid understanding of contract documents and estimating principles.

Responsibilities

• Build and maintain long-term relationships with clients to grow the roofing service business.
• Collaborate with local and national teams to support client needs and promote Flynn’s brand.
• Communicate with customers to understand their requirements and offer tailored service solutions.
• Follow up on quotes, tenders, and service opportunities to ensure client satisfaction.
• Represent Flynn at industry events and client meetings.
• Support marketing efforts through strategic initiatives and social media engagement.
• Prepare accurate takeoffs, estimates, and work orders in a timely and professional manner.
• Deliver virtual presentations to clients and stakeholders.
• Contribute to business development and support corporate initiatives.

Benefits

• Competitive wages and benefits
• Structured bonus plan
• RRSP Matching
• On-going career development courses and programs through out in-house Flynn University

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees