Account Manager Service

ALKEGEN•Tonawanda, NY

1d•Hybrid

About The Position

The Account Manager, Service acts as the liaison between external customers, sales engineers, internal warehouses & manufacturing groups. The Account Manager, Service is responsible for managing customer and distributor orders and resolving problem areas to provide a positive buyer experience. The job requires tact, attention to detail, the ability to make quick decisions, and the talent to juggle multiple responsibilities.

Requirements

High School Diploma required.
A minimum of 2-5 years of customer service experience in an office setting is required.
Must have excellent communication skills and strong detail orientation.
Capable of handling multiple priorities and adapting to change with ease.
Willing to take on additional tasks and work effectively on a team.
Proficiency in Microsoft Word and Excel required.

Nice To Haves

Associate's or Bachelor's degree in relevant field preferred.
Manufacturing company experience preferred.
Preferred working knowledge of US trade compliance including import and export compliance, ITAR, NAFTA, Other free trade agreements, Made in the USA rules, Harmonized tariff rules
knowledge of SAP preferred.
Ability to rotate with other Service Representatives to provide holiday coverage.

Responsibilities

Receives and processes customer orders, inquiries covering items or products ordered.
Maintains an ongoing relationship with assigned customers and commercial partner.
Responsible for ensuring that the order has been entered correctly and that the customer has received acknowledgment with a realistic delivery date.
Provides standard pricing and quoting, product availability, and schedule information within established guidelines.
Serves as communication link between customers and commercial to assure responsiveness.
Tracks order activity and alerts appropriate stakeholders of any potential delivery problems. Partners with Logistics to expedite delivery of selected orders.
Uses knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer.
Maintain a high level of customer service as reflected by a low number of customer complaints.
Work closely with Production Control, Purchasing, and Shipping to ensure our customers’ needs are being met.
Will need to have basic knowledge of export order processing including ocean and air export shipment regulations and familiarity with NAFTA and other free trade agreements.