Service Access Manager-Operations

Duke Careers•Durham, NC

20h•Onsite

About The Position

Manage service access activities and staff to achieve continuous and optimal patient care. This role involves supervising and coordinating clinic/department activities, establishing and maintaining systems for patient flow, and overseeing scheduling, check-in, check-out, and financial services. The position also requires active participation in committees, serving as a representative for the department, and developing strategies for effective team management and development. Additionally, the role involves managing personnel actions, coordinating with other departments for patient care, developing policies and procedures, maintaining physician and patient relations, enforcing regulatory compliance, and preparing and managing department budgets.

Requirements

High school diploma required
Requires six years of experience of a progressive nature in a healthcare setting
Strong verbal and written communication skills
Data entry experience
Skilled in working with spreadsheets, databases and power point presentations
Medical terminology knowledge
Ability to organize and prioritize
Strong customer service background and experience
Ability create and apply specific departmental policies, rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms
Knowledge and ability to apply situational leadership skills
Ability to effectively lead teams and establish and maintain effective relationships with other personnel
Knowledge of general accounting principles

Nice To Haves

Bachelor's degree in a related field is strongly preferred
An Associate's degree may substitute for two years of experience
A Bachelor's degree may substitute for four years of experience

Responsibilities

Supervise and coordinate activities of a clinic/department to include establishing and maintaining systems for patient flow through the clinic/department and the utilization of clinic and ancillary facilities and manpower.
Direct and coordinate all scheduling, check-in, check-out, and financial services activities within the clinic/department.
Actively participate on committees to achieve desired outcomes and ensure follow-up on action plans (operating processes, policies and procedures, utilization of space, increase revenue, supply utilization, personnel, etc).
Serve as a representative for the clinic/department to both internal and external groups.
Plan and schedule work for the front-end staff, ensuring proper distribution of assignments and adequate manning, space and facilities for subsequent performance of duties. Train new personnel.
Communicate and model the values of DUHS through orientation, development, mentoring, performance counseling and evaluation of staff. Plan and implement strategies to promote effective recruitment, retention and development of diverse work teams.
Directly responsible for all personnel actions including, but not limited to, hiring, performance appraisals, promotions, vacation schedules, and maintaining payroll records and time reports.
Coordinate diagnostic and treatment activities of the clinic/department with services of other departments to ensure effective patient care and efficient service.
Greet and provide assistance to visitors and patients. Explains policies and procedures, and resolves problems.
Maintain liaison with professional medical staff and other personnel in administrating policies and procedures regarding patient flow and utilization of space, time, supplies, and equipment.
Develop policies and procedures to improve patient care and utilization of clinic/department resources.
Maintain interface with physicians, patients and administrative staff to provide information and to resolve problems relating to clinic services. Collect and analyze data for the preparation of composite reports and special projects. Generate, analyze and/or interpret entity-specific reports relating to department performance, staff performance, financial performance. Independently execute appropriate action plans based on findings.
Enforces regulatory and compliance requirements (HIPPA, JCAHO, etc). Accountable for understanding, enforcing and following all internal controls, particularly as they relate to cash management policies and procedures.
Directly involved in the preparation of department budget. Make budgetary recommendations and projections. Monitor, verify and reconcile expenditures of budgeted funds, compiling information reflecting expenditures, and develop cost-comparisons. Identify cost savings within the operation.
Coordinate and supervise activities performed in determining sponsorship eligibility, making financial arrangements, and establishing fees.
Perform other related duties incidental to the work described herein.