Server - Ambassador Hotel OKC

Coury Hospitality•Oklahoma City, OK

9d•Onsite

About The Position

The Ambassador Hotel OKC is hiring for a Server. You should join our team if you believe that exceptional dining experiences are built on genuine connection, thoughtful service, and attention to detail. A great Server leads the dining experience while making every guest feel personally welcomed and cared for. Knowledge of food, wine, spirits, and service allows you to create memorable experiences for every guest. Strong communication between Servers, Kitchen, Bar, Hosts, and support Curators is essential to a successful service. Great hospitality means anticipating needs, listening carefully, and responding with genuine empathy. Every table is an opportunity to create an UNMATCHED MOMENT.

Requirements

Previous serving, bartending, restaurant, hotel, or customer service experience required.
Ability to confidently make food and beverage pairing recommendations.
Ability to execute professional wine service.
Basic mathematical skills and ability to accurately process guest payments.
Strong verbal and written communication skills.
Ability to communicate effectively with guests, coworkers, supervisors, and other departments.
Ability to prioritize and multitask in a fast-paced environment.
Ability to maintain excellent attendance and punctuality.
Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs.
Ability to stand and maintain fast-paced mobility for periods of four hours or more.
Ability to move quickly and gracefully between the dining room, service areas, and kitchen.
Ability to lift and carry items weighing approximately 15–30 pounds.
Ability to safely carry food, beverages, trays, dishes, and other service equipment.
Ability to bend, reach, stoop, and move throughout the shift.
Ability to work in a fast-paced restaurant environment with frequent guest interaction and changing priorities.
Ability to maintain professionalism, focus, and a high level of energy during busy service periods.
Must maintain a polished appearance and adhere to all grooming and uniform standards.

Nice To Haves

Strong knowledge of food, beverage, ingredients, cooking techniques, and service standards preferred.
Knowledge of wine, spirits, drink recipes, and beverage pricing preferred.
Experience with POS systems and restaurant ordering procedures preferred.
Knowledge of basic food safety and sanitation standards.

Responsibilities

Greeting guests promptly and warmly and taking ownership of their dining experience from beginning to end.
Guiding guests through the menu, answering questions, making recommendations, and creating an upbeat and welcoming atmosphere.
Demonstrating strong knowledge of menu items, ingredients, preparation methods, brands, pricing, promotions, and daily specials.
Taking food and beverage orders accurately and entering them promptly into the POS system.
Clearly communicating allergies and dietary restrictions to the Kitchen and on guest tickets.
Retrieving and delivering food and beverage orders accurately and within expected service times.
Monitoring tables throughout the meal and proactively replenishing beverages and responding to guest needs.
Serving alcoholic and non-alcoholic beverages according to all applicable regulations and company standards.
Clearing plates at the appropriate time and asking for assistance when items cannot be safely cleared by one person.
Providing thoughtful crumb service when appropriate throughout the dining experience.
Keeping your service station stocked, organized, clean, and ready for every service period.
Presenting checks accurately, processing payments, and counting back change when applicable.
Keeping tables, service areas, and the bar clean, orderly, and properly stocked.
Clearing and resetting tables efficiently for the next guest.
Responding to guest questions, concerns, and service recovery opportunities with professionalism and genuine care.
Communicating with support Curators, Hosts, Managers, and Kitchen and Bar teams to keep service running smoothly.
Thanking every guest sincerely and creating a warm farewell at the end of their experience.