Server - Ambassador Hotel OKC

Coury Hospitality•Oklahoma City, OK

9d•Onsite

About The Position

The Ambassador Hotel Oklahoma City, Autograph Collection is seeking a Server to join their team. This role involves delivering exceptional service and personalized experiences in a vibrant, culture-driven environment. The hotel, housed in a restored 1920s building, offers stylish guest rooms, a rooftop bar, and a premier bistro.

Requirements

Previous serving, bartending, restaurant, hotel, or customer service experience required.
Strong knowledge of food, beverage, ingredients, cooking techniques, and service standards preferred.
Knowledge of wine, spirits, drink recipes, and beverage pricing preferred.
Ability to confidently make food and beverage pairing recommendations.
Ability to execute professional wine service.
Basic mathematical skills and ability to accurately process guest payments.
Experience with POS systems and restaurant ordering procedures preferred.
Knowledge of basic food safety and sanitation standards.
Strong verbal and written communication skills.
Ability to communicate effectively with guests, coworkers, supervisors, and other departments.
Ability to prioritize and multitask in a fast-paced environment.
Ability to maintain excellent attendance and punctuality.
Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs.

Nice To Haves

Genuine enjoyment in connecting with people and creating memorable dining experiences.
Taking ownership of tables and understanding the role as the primary presence guiding each guest's experience.
Strong emotional intelligence and ability to provide thoughtful, empathy-driven service.
Ability to think quickly, prioritize multiple tasks, and communicate clearly during high-pressure service periods.
Moving with urgency while maintaining a polished, calm, and professional presence.
Strong knowledge of food, beverages, wine, and spirits and enjoyment in sharing that knowledge with guests.
Positive, enthusiastic attitude and pride in providing every guest with the highest level of care and service.

Responsibilities

Greeting guests promptly and warmly and taking ownership of their dining experience from beginning to end.
Guiding guests through the menu, answering questions, making recommendations, and creating an upbeat and welcoming atmosphere.
Demonstrating strong knowledge of menu items, ingredients, preparation methods, brands, pricing, promotions, and daily specials.
Taking food and beverage orders accurately and entering them promptly into the POS system.
Clearly communicating allergies and dietary restrictions to the Kitchen and on guest tickets.
Retrieving and delivering food and beverage orders accurately and within expected service times.
Monitoring tables throughout the meal and proactively replenishing beverages and responding to guest needs.
Serving alcoholic and non-alcoholic beverages according to all applicable regulations and company standards.
Clearing plates at the appropriate time and asking for assistance when items cannot be safely cleared by one person.
Providing thoughtful crumb service when appropriate throughout the dining experience.
Keeping your service station stocked, organized, clean, and ready for every service period.
Presenting checks accurately, processing payments, and counting back change when applicable.
Keeping tables, service areas, and the bar clean, orderly, and properly stocked.
Clearing and resetting tables efficiently for the next guest.
Responding to guest questions, concerns, and service recovery opportunities with professionalism and genuine care.
Communicating with support Curators, Hosts, Managers, and Kitchen and Bar teams to keep service running smoothly.
Thanking every guest sincerely and creating a warm farewell at the end of their experience.