Hotel Ambassador

Highgate Hotels • Honolulu, HI

1d • Onsite

About The Position

The Hotel Ambassador creates a positive first and lasting impression for guests by providing exceptional service throughout the hotel. This position serves as an "Aloha Ambassador" in the lobby and public areas, supports Bell Services operations, and conducts routine patrols of parking structures and hotel areas.

Requirements

• High School diploma or equivalent required and/or experience in a hotel or related field preferred.
• Previous customer service, hospitality, or guest relations experience preferred.
• Valid driver license preferred.
• Guard Card

Responsibilities

• Serves as a visible and approachable Hotel Ambassador and create a welcoming atmosphere for all guests and visitors.
• Greets guests with a warm and friendly demeanor upon arrival, departure, and throughout their stay.
• Actively seeks opportunities to create memorable guest experiences through personalized service and meaningful guest engagement.
• Embodies and promotes the spirit of aloha in all guest and associate interactions.
• Engages with guests in the lobby, porte cochere, and public areas to aid and anticipate guest needs.
• Assists guests with directions, hotel information, resort amenities, transportation options, local attractions, dining recommendations, and area activities.
• Escorts guests to guestrooms, outlets, meeting spaces, and other hotel facilities as needed.
• Maintains current knowledge of hotel services, operating hours, promotions, special events, and local attractions.
• Provides Bell Services with the loading, unloading, storage, tagging, and retrieval of guest luggage.
• Delivers guest luggage, amenities, packages, flowers, messages, and requested items to guestrooms in a timely and professional manner.
• Assists with guest room orientations and provides information regarding hotel amenities and services.
• Maintains luggage storage areas in an organized, secure, and orderly manner.
• Coordinates and assists with guest transportation requests, taxi services, ride-share services, and shuttle departures.
• Supports Front Desk, Bell Services, Valet, Concierge, and other Guest Services operations during peak business periods.
• Conducts routine patrols of parking structures, stairwells, elevators, and designated hotel areas.
• Monitors parking facilities to ensure cleanliness, safety, and a positive guest experience.
• Assists guests with locating vehicles and navigating parking structures and guest parking areas.
• Maintain Pagoda Provisions including restocking and upkeep.
• Identifies and reports safety hazards, maintenance concerns, damaged equipment, lighting outages, cleanliness issues, and suspicious activity to the appropriate department.
• Ensures guest-facing signage within parking structures and public areas is visible, accurate, and in good condition.
• Monitors guest and vehicle traffic flow and provides assistance during periods of high occupancy, special events, and group arrivals.
• Communicates guest concerns, service opportunities, and operational issues promptly to supervisors and appropriate departments.
• Responds promptly and professionally to guest requests and service recovery opportunities.
• Maintains knowledge of emergency procedures and assists guests during emergency situations as directed.
• Assists with evacuation procedures, guest communications, and emergency response efforts when necessary.
• Cross-trains in all Guest Services functions to support operational needs.
• Feed Koi and interact with guests during the feeding.
• Participates in required training programs, departmental meetings, and guest service initiatives.
• Maintains a professional appearance and upholds all hotel service standards and policies.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• dental insurance
• vision insurance
• life insurance
• short-term and long-term disability insurance
• 401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED