Server

City Winery Chicago•Chicago, IL

About The Position

Servers deliver consistently exceptional guest experiences to City Winery patrons. They take orders, serve food and beverages, handle transactions, assist with guest inquiries, anticipate guest needs, and perform duties incidental to the guest experience. The role supports a distinctive venue combining a winery, intimate concerts, dining, classes, and private events.

Requirements

At least 2 years of experience as a Server in a fast-paced, high-volume service environment, or equivalent relevant experience.
Strong work ethic, teamwork, and exceptional guest-service skills.
Ability to deliver high-quality guest experiences, exceed expectations, and create memorable visits.
Effective communication and interpersonal skills, with the ability to build positive relationships with coworkers and guests.
Problem-solving aptitude and ability to provide professional guest service.
Ability to work in venue conditions that include tight spaces, dark rooms, and loud environments.
Ability to handle all guests with composure and hospitality.
Polished presentation.
Ability to work independently and as part of a team.
Fluent English literacy, including reading, writing, communication, basic business-related mathematics, and accurate operation of a POS system.
Ability to work a flexible schedule, including days, nights, weekends, and holidays.
Ability to meet physical requirements, including standing and walking for the entirety of a shift, bending, pulling, pushing, using stairs, and lifting and carrying up to 50 pounds.

Responsibilities

Greet, converse with, and thank departing guests, providing a positive guest experience.
Take orders, serve food and beverages, handle transactions, and support guest service needs throughout the visit.
Upsell, increase check averages, participate in sales incentives, drive marketing promotions and special events, and promote the City Winery brand.
Check tables during service to ensure guest satisfaction and resolve complaints.
Follow the Steps of Service and maintain brand standards each shift.
Maintain a clean, neat, and well-groomed appearance.
Complete side work and opening and closing duties, including setup, maintenance, breakdown, product preparation, and dining-room activations.
Maintain cleanliness and safety in work areas, including side stations, floors, shelves, and storage areas.
Follow health and safety regulations, including laws and ordinances governing the handling and provision of alcoholic beverages.
Handle payment transactions, maintain an accurate cash drawer, and follow company cash-handling procedures.
Attend training courses, tastings, and meetings as needed.
Maintain knowledge of City Winery’s brand, history, culture, and programming, as well as menu ingredients, preparation methods, and allergen information; communicate relevant information to guests.
Follow company policies, procedures, and guidelines, including arriving ready for scheduled shifts in uniform and with a neat, presentable appearance.
Perform other reasonably assigned duties.