Server

Bob Evans Restaurants•Grand Rapids, MI

4d•Onsite

About The Position

Bob Evans servers help provide guests with a family dining experience centered on high-quality, farm-fresh food and attentive service. The role involves taking and entering orders, explaining menu items and promotions, serving food and beverages promptly, and maintaining company standards for food quality, safety, and cleanliness. Servers communicate with guests to understand their needs, assist with menu selections, address complaints, and help guests feel comfortable while they wait. The position may also involve approved side work and assisting in other job categories as needed. The job requires standing for an entire shift and walking for extended periods, along with the ability to lift, carry, push, or transfer up to 50 pounds. Servers must be able to access all areas of the restaurant and perform the listed physical tasks, with reasonable accommodations available for individuals with disabilities. Bob Evans updates safety and sanitation procedures in accordance with current CDC, local, and state guidelines.

Requirements

Excellent guest service skills and experience.
Ability to identify and resolve issues as they arise.
Attention to detail and ability to multitask.
Ability to prioritize and strong organizational skills.
Computer skills, including use of a POS system.
0–2 years of related experience.
Strong knowledge of commonly used restaurant concepts, practices, and procedures.
Ability to rely on experience and judgment to plan and accomplish goals.
Dependability and exceptional teamwork skills.
Ability to stand for an entire shift and walk for long periods without resting or sitting.
Ability to push, lift, carry, and transfer up to 50 pounds.
Ability to reach with hands; use hands to finger, handle, or feel objects, tools, or controls; and bend and stoop.
Ability to communicate verbally with others.
Close, distance, color, and peripheral vision; depth perception; and ability to adjust focus.
Ability to access all areas of the restaurant, including selling floors, stock areas, and register areas.

Responsibilities

Take guest orders using menu knowledge and situational selling techniques.
Serve food and beverages promptly, ensuring items are prepared properly and delivered in a timely manner according to company standards.
Communicate professionally with guests to determine their needs and help with menu selections.
Inform guests about new promotions and product information.
Describe menu items accurately and maintain food-quality standards by serving only food that meets requirements.
Enter orders accurately into the POS system.
Pre-bus tables and assist with approved side work as outlined in the side work binder.
Follow safe food and beverage handling practices and clean up appropriately.
Safely handle food-preparation equipment, including knives, coffee makers, and iced tea machines.
Handle guest complaints effectively and involve a manager when appropriate.
Interact with guests, manage crowds, and help guests feel at ease while they wait for meals or carryout orders.
Assist in other job categories when needed and perform other duties as assigned.