The Brew Brothers Server

Caesars Entertainment•Boonville, MO

About The Position

The Brew Brothers Server provides superior service to internal and external guests by serving food and beverages in a friendly and professional manner. The position requires a welcoming, attentive approach, knowledge of menu items and specials, and the ability to work courteously and effectively with team members and guests, including difficult guests. Servers take orders and deliver food and beverages according to service standards, assist with pre-bussing and bussing tables, and maintain a clean, organized side station. They are expected to create positive guest experiences, acknowledge guests promptly and by name when possible, and recognize and handle intoxicated guests according to company and state rules. Employees must follow workplace safety procedures, complete required training, and comply with the drug- and alcohol-free workplace policy. The role takes place in a restaurant environment that may include smoke and varied noise levels. It involves extensive walking and standing, occasional bending and lifting, pushing and pulling, and climbing a stepladder to retrieve boxes. Employees must arrive on time for scheduled shifts, which may include nights, weekends, and holidays, and maintain a clean, professional appearance and uniform with black, slip-resistant shoes.

Requirements

Ability to communicate effectively with internal and external guests.
Ability to work effectively and courteously with fellow team members and respond resiliently to difficult guest interactions.
Ability to use equipment associated with the position, including cash register systems, telephones, and cleaning equipment.
Ability to work in a restaurant environment exposed to smoke and varied levels of noise.
Ability to perform the physical duties described, including walking and standing, bending and lifting up to 50 pounds safely, pushing and pulling, and climbing a stepladder to retrieve boxes overhead up to 30 pounds safely.
Ability to work scheduled shifts that may include nights, weekends, and holidays.
Must wear black, slip-resistant shoes and maintain a clean, professional appearance.
Must comply with the drug- and alcohol-free workplace policy; subject to post-offer, for-cause, and post-accident drug tests.

Nice To Haves

High school diploma or GED equivalent preferred.
One year of food and beverage serving experience preferred.

Responsibilities

Provide superior guest service and interact positively and courteously with guests and team members, including handling difficult guest interactions effectively.
Maintain extensive knowledge of the menu and specials.
Take guest orders and deliver food and beverages accurately, attentively, and in accordance with service standards.
Assist with pre-bussing and bussing tables, including clearing dirty dishes and linens.
Create positive guest experiences, build and maintain guest relationships, and approach situations with a “yes we can” attitude.
Acknowledge guests in a friendly and timely manner and address them by name whenever possible.
Maintain a clean and organized side station.
Recognize intoxicated guests and handle situations according to company and state rules and regulations.
Follow workplace safety procedures and complete company-required training within designated time frames.
Comply with the drug- and alcohol-free workplace policy and related testing requirements.
Use equipment associated with the position, including cash register systems, telephones, and cleaning equipment.
Report to work on time as scheduled, in a neat and clean uniform, with slip-resistant shoes and appropriate grooming and personal hygiene.
Perform other duties as assigned.