Server - Delmonico Steakhouse

AccorHotel•New Orleans, LA

12h•Onsite

About The Position

Reporting to the F&B Manager, responsibilities and essential job functions include but are not limited to the following: Consistently provide professional, warm, engaging, and personalized service in alignment with Fairmont and Delmonico Steakhouse standards. Create memorable guest experiences by anticipating needs, demonstrating genuine hospitality, and maintaining a strong presence throughout the dining experience. Demonstrate a complete understanding of all restaurant policies, procedures, service standards, and steps of service. Develop an in-depth knowledge of the Delmonico Steakhouse menu, including premium cuts of beef, signature dishes, sauces, garnishes, ingredients, preparation methods, and culinary techniques. Maintain extensive knowledge of the restaurant’s wine, spirits, cocktail, and beverage offerings and confidently assist guests with selections and pairings. Demonstrate knowledge of New Orleans culinary traditions and the philosophy behind Chef Emeril Lagasse and the Delmonico Steakhouse concept. Communicate menu items, ingredients, preparation methods, and recommendations in an informative, engaging, and approachable manner. Assist guests with menu selections while accommodating dietary restrictions, allergies, preferences, and special requests with care and attention to detail. Demonstrate confidence in describing and presenting premium steakhouse offerings, including cuts, temperatures, preparation styles, and appropriate accompaniments. Work closely with culinary, beverage, and service teams to ensure seamless execution and an exceptional guest experience. Follow all food safety, sanitation, and responsible alcohol service policies and procedures. Attend and actively participate in pre-meal briefings, tastings, training sessions, and departmental meetings to continually enhance product knowledge and service excellence. Remain current on hotel offerings, promotions, events, and guest experiences throughout Fairmont New Orleans. Accurately process cash and non-cash transactions while following all procedures related to shift-end reports, cash handling, deposits, and due backs. Ensure all tables, service stations, linens, and dining areas are properly maintained and presented according to Delmonico Steakhouse standards. Accurately count and reconcile linen at the conclusion of each shift. Report to work on time in a clean, pressed, and professional uniform with required name badge and grooming standards. Maintain a polished and professional appearance consistent with the luxury standards of Fairmont New Orleans. Consistently demonstrate teamwork, professionalism, discretion, and a commitment to exceeding guest expectations. Perform other duties as assigned.

Requirements

Previous experience as a Server in an upscale, luxury, fine dining, or high-volume restaurant environment preferred
Passion for hospitality, food, wine, spirits, and creating exceptional guest experiences
Strong knowledge of food and beverage service, with a willingness and ability to continuously develop product knowledge
Excellent verbal and written communication skills
English fluency is required; additional languages are an asset
Highly responsible, reliable, and detail-oriented
Strong interpersonal and problem-solving skills with the ability to confidently interact with a diverse clientele
Ability to remain composed and professional while working in a fast-paced, high-energy environment
Ability to work collaboratively as part of a team while independently managing assigned responsibilities
Previous Micros or POS experience is an asset; training will be provided
Ability to work a flexible schedule, including evenings, weekends, holidays, and special events
A genuine passion for New Orleans hospitality and a desire to represent the Delmonico Steakhouse and Fairmont New Orleans brands with pride

Nice To Haves

Previous experience as a Server in an upscale, luxury, fine dining, or high-volume restaurant environment
Previous Micros or POS experience is an asset

Responsibilities

Consistently provide professional, warm, engaging, and personalized service in alignment with Fairmont and Delmonico Steakhouse standards
Create memorable guest experiences by anticipating needs, demonstrating genuine hospitality, and maintaining a strong presence throughout the dining experience
Demonstrate a complete understanding of all restaurant policies, procedures, service standards, and steps of service
Develop an in-depth knowledge of the Delmonico Steakhouse menu, including premium cuts of beef, signature dishes, sauces, garnishes, ingredients, preparation methods, and culinary techniques
Maintain extensive knowledge of the restaurant’s wine, spirits, cocktail, and beverage offerings and confidently assist guests with selections and pairings
Demonstrate knowledge of New Orleans culinary traditions and the philosophy behind Chef Emeril Lagasse and the Delmonico Steakhouse concept
Communicate menu items, ingredients, preparation methods, and recommendations in an informative, engaging, and approachable manner
Assist guests with menu selections while accommodating dietary restrictions, allergies, preferences, and special requests with care and attention to detail
Demonstrate confidence in describing and presenting premium steakhouse offerings, including cuts, temperatures, preparation styles, and appropriate accompaniments
Work closely with culinary, beverage, and service teams to ensure seamless execution and an exceptional guest experience
Follow all food safety, sanitation, and responsible alcohol service policies and procedures
Attend and actively participate in pre-meal briefings, tastings, training sessions, and departmental meetings to continually enhance product knowledge and service excellence
Remain current on hotel offerings, promotions, events, and guest experiences throughout Fairmont New Orleans
Accurately process cash and non-cash transactions while following all procedures related to shift-end reports, cash handling, deposits, and due backs
Ensure all tables, service stations, linens, and dining areas are properly maintained and presented according to Delmonico Steakhouse standards
Accurately count and reconcile linen at the conclusion of each shift
Report to work on time in a clean, pressed, and professional uniform with required name badge and grooming standards
Maintain a polished and professional appearance consistent with the luxury standards of Fairmont New Orleans
Consistently demonstrate teamwork, professionalism, discretion, and a commitment to exceeding guest expectations
Perform other duties as assigned