Bartender - Delmonico Steakhouse

AccorHotel•New Orleans, LA

12h•Onsite

About The Position

The Bartender will be an integral part of the Delmonico Steakhouse experience, combining exceptional beverage knowledge, polished service, and genuine New Orleans hospitality. You will craft and serve expertly prepared cocktails, wine, spirits, beer, and non-alcoholic beverages while creating memorable experiences for every guest.

Requirements

High school diploma or equivalent vocational training certificate.
Minimum 18 years of age and legally permitted to serve alcoholic beverages.
Minimum two years of bartending experience required; experience in a luxury, upscale, fine-dining, or high-volume steakhouse environment preferred.
Strong knowledge of cocktails, spirits, wine, champagne, beer, and non-alcoholic beverages.
Previous experience with premium spirits and wine service strongly preferred.
Passion for hospitality, mixology, wine, spirits, and creating memorable guest experiences.
Strong understanding of classic cocktail techniques and beverage presentation.
Excellent verbal and non-verbal communication skills; fluency in English required.
Strong interpersonal and problem-solving skills with the ability to interact confidently with a diverse clientele.
Previous cash-handling and POS experience required.
Ability to accurately input and access information using point-of-sale systems and hotel technology.
Current alcohol awareness certification required.
Current food handler certification required.
Ability to perform basic mathematical calculations accurately.
Highly responsible, dependable, and detail-oriented.
Ability to remain composed and professional in a fast-paced, high-volume environment.
Ability to work effectively as part of a team while independently managing assigned responsibilities.
Must be available to work flexible hours, including evenings, weekends, holidays, and special events.
Genuine passion for New Orleans hospitality and a desire to represent Chef Emeril Lagasse, Delmonico Steakhouse, and Fairmont New Orleans with pride.

Nice To Haves

Previous experience in a luxury, upscale, fine-dining, or high-volume steakhouse environment
Previous experience with premium spirits and wine service
Previous Micros or comparable POS experience is an asset; training will be provided.
TABC certification preferred or ability to obtain required certifications.
CPR certification is an asset.

Responsibilities

Consistently provide warm, polished, professional, and engaging service in accordance with Fairmont and Delmonico Steakhouse standards
Anticipate guests’ needs, respond promptly, and acknowledge every guest with genuine hospitality, regardless of how busy the outlet may be
Maintain complete knowledge of and comply with all departmental policies, service procedures, and Delmonico Steakhouse standards
Maintain complete knowledge of proper operation, maintenance, and safe use of all bar equipment and tools
Maintain a thorough knowledge of the Delmonico Steakhouse menu, including signature dishes, premium cuts of beef, ingredients, preparation methods, and appropriate beverage pairings
Maintain extensive knowledge of all spirits, premium liquor brands, beer, cocktails, non-alcoholic selections, and specialty beverages offered in the restaurant
Demonstrate comprehensive knowledge of the wine and champagne program, including varietals, regions, producers, tasting characteristics, and appropriate food pairings
Possess a strong understanding of classic and contemporary cocktail techniques, including proper preparation, presentation, glassware, garnishes, and service
Prepare all cocktails and beverages according to established Delmonico Steakhouse recipes and specifications while maintaining consistency and quality
Demonstrate knowledge of New Orleans cocktail culture and the culinary philosophy that inspires the Delmonico Steakhouse beverage program
Recommend cocktails, wines, spirits, and other beverages based on guests’ preferences and menu selections
Open and properly present and serve wine and champagne, demonstrating confidence with proper bottle presentation and service
Prepare and serve espresso, cappuccino, coffee, and other specialty beverages as required
Retrieve and serve food orders from the kitchen when applicable, ensuring proper presentation and timing
Maintain positive guest relations at all times and address guest questions, concerns, or complaints promptly and professionally
Resolve guest concerns with discretion and appropriate judgment, involving leadership when necessary to ensure guest satisfaction
Maintain complete knowledge of the restaurant’s table, seat, and station numbers, capacity, hours of operation, menu offerings, price ranges, and dress code
Maintain familiarity with Fairmont New Orleans services, amenities, outlets, events, and local attractions to accurately respond to guest inquiries
Maintain a clean, organized, and polished bar top, tables, service areas, and overall outlet throughout the shift
Follow all food safety, sanitation, responsible alcohol service, and workplace safety standards
Strictly adhere to applicable Louisiana alcohol regulations, including regulations regarding service to minors and intoxicated guests
Present guest checks and accurately process cash, credit card, and other forms of payment in accordance with established cash-handling procedures
Maintain accuracy when processing transactions and reconciling checks, tips, and cash
Clean and reset the bar top, tables, and guest areas immediately following guest departure
Properly clean and maintain glassware using the glasswasher or three-compartment sink
Work collaboratively with Servers, Culinary, Stewarding, and other Food & Beverage colleagues to ensure seamless service and an exceptional guest experience
Inspect and verify the quality and quantity of all bar stock and supplies using the designated checklist
Complete opening inventory accurately
Requisition and retrieve all necessary supplies from designated storage areas
Stock ice and ensure appropriate temperatures are maintained in refrigeration units and glasswasher equipment
Set up liquor bottles, premium spirits, wines, and other products in the designated display areas and speed rail
Prepare and organize all required cocktail garnishes
Stock appropriate glassware, bar tools, paper products, and service supplies
Prepare house-made mixes and other beverage components according to established recipes and standards
Inspect the condition, cleanliness, and functionality of blenders, shakers, jiggers, strainers, bar tools, and other equipment
Prepare and present approved bar snacks and accompaniments as required
Ensure the bar is fully stocked, organized, and presentation-ready prior to opening
Properly store all reusable products and beverage components
Empty and drain ice bins and clean and sanitize sinks
Remove all items from the bar top and tables, return service items to their designated locations, and thoroughly clean all surfaces
Secure liquor, beer, wine, coolers, cabinets, and storage areas in accordance with hotel procedures
Remove liquor and bottles from the speed rail and designated display areas as required
Wipe down bottles, shelving, bar surfaces, and other equipment
Thoroughly clean and sanitize all bar equipment and tools
Remove trash and ensure the bar and surrounding service areas are properly maintained.
Complete end-of-shift inventory and documentation accurately
Count empty bottles by type and complete all required requisition, transfer, and spill documentation
Ensure the bar is fully prepared and organized for the following shift