Runner - Delmonico Steakhouse

AccorHotel•New Orleans, LA

10h•Onsite

About The Position

As a Runner, you will play an essential role in delivering the elevated dining experience that defines Delmonico Steakhouse. Working closely with Servers, Culinary, and the broader Food & Beverage team, you will ensure food is delivered with precision, timing, and attention to detail while maintaining the highest standards of luxury hospitality.

Requirements

Previous restaurant, food runner, server assistant, busperson, banquet, hospitality, or guest service experience preferred
Previous experience in a luxury hotel, fine-dining, upscale restaurant, or high-volume steakhouse environment preferred
Passion for food, beverage, hospitality, and creating exceptional guest experiences
Interest in developing strong knowledge of fine dining, premium steakhouse cuisine, wine, and beverage service
Strong communication, teamwork, and interpersonal skills
Exceptional attention to detail and organizational abilities
Ability to work efficiently and accurately in a fast-paced, high-volume environment
Ability to remain calm, professional, and service-focused during busy periods
Positive attitude with a genuine willingness to learn and grow within the organization
Professional appearance and polished demeanor required
Ability to follow instructions, service standards, and operational procedures consistently
TIPS or responsible alcohol service certification preferred but not required
Ability to work a flexible schedule, including mornings, evenings, weekends, holidays, late-night shifts, and extended shifts as operationally required
Must be legally authorized to work in the United States
Must possess or be able to obtain required Louisiana food safety certifications in accordance with applicable regulations

Responsibilities

Support Servers in delivering a seamless, polished, professional, and engaging dining experience consistent with Delmonico Steakhouse and Fairmont New Orleans standards
Deliver food orders from the kitchen to guests promptly, accurately, and with careful attention to presentation, temperature, quality, and timing
Verify food orders for accuracy, completeness, proper presentation, appropriate accompaniments, and special requests prior to delivery
Demonstrate a strong understanding of the Delmonico Steakhouse menu, including premium cuts of beef, signature dishes, sauces, garnishes, ingredients, preparation methods, and daily offerings
Maintain knowledge of food allergies, dietary restrictions, and ingredient information to confidently support guest and Server inquiries
Understand and communicate steak temperatures, accompaniments, sauces, and other menu components when assisting with food delivery
Demonstrate knowledge of the culinary philosophy behind Delmonico Steakhouse and Chef Emeril Lagasse's approach to elevated New Orleans cuisine
Assist with food and beverage service while ensuring established steps of service and operational standards are consistently maintained
Anticipate guest needs and provide attentive, thoughtful, and personalized service throughout the dining experience
Respond promptly and professionally to guest requests and communicate questions or service concerns to the appropriate Server or leader
Assist Servers with pre-bussing, clearing, resetting, and maintaining dining tables with precision and attention to detail
Clear and safely transport dirty dishes, glassware, utensils, and other service items from dining areas to designated kitchen and stewarding locations
Replace soiled linens and properly reset tables with silverware, glassware, napkins, and other service items according to Delmonico Steakhouse standards
Assist with the proper presentation and placement of plates, flatware, condiments, sauces, and other accompaniments
Maintain cleanliness, organization, and appropriate stock levels at expo lines, service stations, dining rooms, and designated back-of-house pathways throughout service
Communicate effectively with Servers, Culinary, Stewarding, and other Food & Beverage colleagues to ensure smooth service flow and timely food delivery
Work closely with the Culinary team to ensure proper communication of special requests, allergies, modifications, and timing requirements
Assist with carrying trays, dishware, utensils, condiments, beverage items, and service equipment safely throughout operational areas
Support the execution of a polished and coordinated service during high-volume periods while maintaining composure and attention to detail
Assist with VIP dining experiences, special occasions, private events, and other elevated guest experiences as assigned
Support restaurant, lounge, rooftop, banquet, and special event operations as operationally required
Maintain familiarity with Fairmont New Orleans services, amenities, outlets, events, and local attractions to assist with guest inquiries
Follow all food safety, sanitation, health, responsible alcohol service, and workplace safety policies and procedures
Maintain a clean, professional, and polished appearance consistent with Fairmont New Orleans and Delmonico Steakhouse standards
Assist with opening and closing duties, side work, stocking, cleaning, and other operational responsibilities as assigned
Consistently demonstrate teamwork, professionalism, discretion, and a commitment to exceeding guest expectations
Uphold the culinary and hospitality standards associated with Chef Emeril Lagasse, Delmonico Steakhouse, and Fairmont New Orleans
Perform additional duties as assigned to support operational excellence