Host/Hostess - Delmonico Steakhouse

AccorHotel•New Orleans, LA

12h•Onsite

About The Position

As a Host / Hostess, you will serve as one of the first points of contact for guests visiting Delmonico Steakhouse and play a vital role in setting the tone for the entire dining experience. You will create a warm and polished first impression, manage reservations and seating, coordinate the flow of the dining room, and ensure every guest feels genuinely welcomed from arrival through departure.

Requirements

Previous host/hostess, restaurant, luxury hotel, fine-dining, hospitality, or guest service experience preferred
Previous experience in an upscale or luxury dining environment strongly preferred.
Passion for hospitality, food, beverage, and creating exceptional guest experiences
Strong interest in fine dining and the ability to develop detailed knowledge of premium steakhouse cuisine
Excellent verbal and written communication skills
Strong interpersonal skills with the ability to interact confidently and graciously with a diverse clientele
Exceptional organizational and multitasking abilities
Ability to manage multiple priorities while maintaining accuracy and attention to detail.
Ability to remain composed, polished, and professional in a fast-paced, high-volume environment
Positive, personable, and service-oriented attitude
Professional appearance and polished demeanor required
Strong problem-solving and guest recovery skills
Previous experience with OpenTable, SevenRooms, Micros, or comparable reservation/POS systems is an asset; training will be provided
Basic computer skills and the ability to accurately input and access information using restaurant technology
Ability to work a flexible schedule, including mornings, evenings, weekends, holidays, late-night shifts, and extended shifts as operationally required
Must be legally authorized to work in the United States

Nice To Haves

Knowledge of luxury hospitality and fine-dining service standards
Strong understanding of restaurant reservations, seating flow, table management, and guest experience
Ability to anticipate guest needs and proactively identify opportunities to enhance the dining experience
Strong knowledge of New Orleans hospitality, culture, dining, and local attractions is an asset
Ability to communicate confidently and professionally with VIPs, repeat guests, hotel guests, and local clientele
Strong attention to detail with the ability to maintain accuracy during high-volume service.
Ability to remain calm and gracious when managing wait times, guest concerns, or unexpected changes
Strong teamwork and communication skills with both Front of House and Culinary teams
Genuine passion for creating memorable experiences and representing a world-class hospitality brand

Responsibilities

Greet and welcome guests warmly, professionally, and confidently upon arrival while creating an elevated first impression consistent with Delmonico Steakhouse and Fairmont New Orleans standards
Serve as a gracious ambassador of Delmonico Steakhouse, Chef Emeril Lagasse, and Fairmont New Orleans by demonstrating genuine New Orleans hospitality
Manage restaurant reservations, seating assignments, waitlists, and guest preferences using the designated reservation system
Monitor reservations and dining room capacity throughout service to optimize table utilization, pacing, and overall guest experience
Escort guests to their tables while providing menus and communicating relevant information regarding the restaurant, menu, and dining experience
Maintain detailed knowledge of the Delmonico Steakhouse menu, signature dishes, premium steak offerings, wine and spirits program, hours of operation, dress code, and restaurant amenities
Develop an understanding of the culinary philosophy behind Delmonico Steakhouse and Chef Emeril Lagasse's approach to New Orleans cuisine to confidently answer guest questions
Communicate menu highlights, special offerings, dining experiences, and appropriate restaurant information in a polished and engaging manner
Maintain awareness of guest preferences, special occasions, VIPs, repeat guests, and other relevant details to create personalized experiences
Monitor dining room activity and collaborate closely with Servers, Managers, Culinary, and other Food & Beverage colleagues to maintain smooth service flow
Coordinate table assignments and seating rotations in a manner that supports both guest satisfaction and operational efficiency
Communicate estimated wait times accurately and manage guest expectations throughout periods of high volume
Maintain accurate waitlists and proactively communicate with guests regarding table availability.
Answer restaurant telephone calls promptly and professionally while assisting with reservations, menu inquiries, guest questions, and operational communications
Respond to guest requests, concerns, and special accommodations with professionalism, discretion, and a genuine desire to assist
Support guest recovery efforts by addressing concerns appropriately and involving management when necessary
Maintain a polished and welcoming host stand, entrance, waiting area, and surrounding dining spaces at all times
Ensure menus, reservation materials, seating areas, and other guest-facing materials are clean, organized, and properly presented
Assist with VIP arrivals, special occasions, private dining, and other elevated guest experiences.
Coordinate with the appropriate teams regarding birthdays, anniversaries, celebrations, dietary considerations, accessibility needs, and other guest preferences
Support the restaurant during peak periods, special events, holidays, and high-volume service while maintaining composure and exceptional service standards
Maintain familiarity with Fairmont New Orleans hotel amenities, dining outlets, events, services, and local attractions to confidently assist guests with inquiries and recommendations
Assist with opening and closing duties, side work, cleaning, stocking, and other operational responsibilities as assigned
Follow all hotel, restaurant, food safety, sanitation, security, and workplace safety policies and procedures
Maintain a professional appearance and polished demeanor consistent with Fairmont New Orleans and Delmonico Steakhouse luxury standards
Consistently demonstrate teamwork, professionalism, discretion, and a commitment to creating memorable guest experiences
Uphold the culinary and hospitality standards associated with Chef Emeril Lagasse, Delmonico Steakhouse, and Fairmont New Orleans
Perform additional duties as assigned to support operational excellence