Server - Big E's Sports Grill Downtown GR

Suburban Inns•Grand Rapids, MI

1d•Onsite

About The Position

Do you have a passion to serve others? Big E's Sports Grill on the Beltline has the opportunity to serve amazing food to amazing guests every day. Big E's is a fast-paced, high-energy workplace, with endless opportunities for skill development and advancement. Come join the best team in the Food and Beverage and the Hospitality Industries! As a Server you would be responsible for providing food and beverage service to all guests, while following local health department standards, Suburban Inns/Big E’s standards, and Suburban Inns’ Core Values, as well as going above and beyond to ensure that guests are 100% satisfied.

Requirements

Requires ability to interpret/extract information and/or perform arithmetic functions.
Good communication skills
None
TIPS or ServSafe Alcohol Certification (May be completed upon hire)
Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs
Position does not require travel to other Suburban Inns properties or client locations. Work is completed on property.
A shirt and nametag will be provided. Team Members are responsible for their own pants and shoes meeting Suburban Inns specifications. Pants need to be either black slacks or dark wash jeans with no holes (no yoga-style) and shoes need to be black, close-toed and non-slip.
Hair must be kept well-groomed. All facial piercings and tattoos that are not covered by a work uniform must be approved by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Operations has the authority to veto any decision made by the position’s supervisor

Responsibilities

Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
Inspect section prior to lunch/dinner rush (wipe tables, clean window sills, clean table bases, wipe chairs, clean and fill salt & pepper shakers, clean floor)
Obtain orders from guests ensuring accuracy while following Big E’s steps of service
Ensure all guests requesting alcohol have proper ID and are over 21 years of age
Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons according to TIPS training
Verify accuracy of the bill, and present to the guest
Handle all cash and credit card charges according to standard operating procedures
Advise supervisor of any complaints as soon as possible, but also follow the One More Step guidelines by taking charge of the issue and offering solutions
Complete assigned shift duties
Pre-bus tables
Run food and help others when able
Complete closing shift work
Set up and break down patio daily in season
Follow all Suburban Inns Processes
Exhibit regular and recurrent attendance records
Other duties as requested by management

Benefits

Employee and Friends & Family hotel and restaurant discounts
Earned Paid Time Off for ALL Team Members
Insurance (health, vision, dental, life) for full time Team Members
Flexible schedules
Holiday Pay
8 hours of paid volunteer time per year
Advancement opportunities
Monetary recognition program
Monetary referral program
100% paid maternity/paternity or adoption leave for those who qualify for FMLA
Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)