Terrace Server PT - The Langham, Pasadena

Langham Hospitality Group•United States,

11h•Onsite

About The Position

The Langham Huntington, Pasadena, Los Angeles is located in Pasadena, California, in the heart of an upscale residential neighborhood bursting with historic gems like Albert Einstein's former residence and famous film locations including the homes from Mad Men and Father of the Bride. Just up the street you'll find Pasadena's vibrant shopping and entertainment district boasting theaters, boutiques, incredible restaurants and world-class museums. And the hotel is just a short drive from the rest of Pasadena's must-see spots including the Rose Bowl stadium, The Huntington Library, Descanso Gardens, Kidspace Children's Museum and much more. This position is within the Terrace Restaurant department.

Requirements

Knowledge and identity of food items.
Able to anticipate guest’s needs.
Efficiency and attention to detail, maintaining a keen sense of urgency at all times.
Strong organizational skills and demonstrated ability to multi-task and prioritize in a fast-paced work environment.
Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills at all times.
Ability to access and input information into Micros system.
Ability to exert physical effort in transporting trays and wine buckets from service area to guest.
Ability to perform job functions with minimal supervision.
Ability to work cohesively with co-workers as part of a team.
Food Handler’s Certificate required.
Must be minimum age to serve alcohol.
Any combination of education and experience that provides the required knowledge, skills and abilities.

Nice To Haves

Two years experience as a server preferred.
CPR Certification and/or First Aid Training preferred.

Responsibilities

Respond to guest requests in a timely, friendly, and efficient manner.
Knowledge of the sequence of service: Explanation of daily specials, food order, mis-en-place for table, serve appetizer, serve entrée.
Record orders, present accurate bills, collect proper payment and secure payment until cashing out.
Check with guest periodically to ensure satisfaction, dessert and coffee service, presentation of check.
Ability to up-sell and increase check averages.
Ensure cleanliness of side station and ensure supplies are available.
Bus tables as next course becomes available.
Remaining and being seen on the restaurant floor at all times.
Transport all dirty tableware from dining room to dishwashing area for proper cleaning.
Abide by hotel and sanitation guidelines.
Knowledge of hotel programs and promotions.