Terrace Host (TEMP) - The Langham, Pasadena
About The Position
The Langham Huntington, Pasadena, Los Angeles is located in Pasadena, California, in the heart of an upscale residential neighborhood bursting with historic gems like Albert Einstein's former residence and famous film locations including the homes from Mad Men and Father of the Bride. Just up the street you'll find Pasadena's vibrant shopping and entertainment district boasting theaters, boutiques, incredible restaurants and world-class museums. And the hotel is just a short drive from the rest of Pasadena's must-see spots including the Rose Bowl stadium, The Huntington Library, Descanso Gardens, Kidspace Children's Museum and much more. This position is within the Terrace Restaurant department. The primary objective of this position is greeting and escorting guests to tables in the restaurant, notifying staff of new tables, maintaining a courteous and efficient operation of the dining room to ensure guest satisfaction.
Requirements
- Must be familiar with Open Table.
- Knowledge of restaurant and hotel operations.
- Must be able to guide guests to different areas of the property.
- Ability to speak the English language to fully comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.
- Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
- Must be available to work evenings, weekends, holidays as required.
- Any combination of education and experience that provides the required knowledge, skills and abilities.
- Prior position within a restaurant in a hospitality environment preferred.
Responsibilities
- Personable greeting of guests as they arrive and depart, offer choice of seating, then escort them to their table and present menu and offer chair assistance.
- Receive, record, and make any necessary arrangements for reservations and special functions in the restaurant.
- Must be able to deal with high volume situations and buss tables as business demands.
- Knowledge of restaurant menus and promotions.
- Organizes and stocks menus at host area and ensures menus are accurate and defect free.
- Must be familiar with Open Table.
- Maintain an open line of communication between guests, management and line associates.
- Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
