In-Room Dining Server PT (TEMP) - The Langham, Pasadena

Langham Hospitality Group•United States,

6h•$19•Onsite

About The Position

The Langham Huntington, Pasadena, Los Angeles is seeking an In-Room Dining Server to deliver food and beverage orders to guest rooms according to hotel specifications, courteously and efficiently. This role also assists in the maintenance of the In-Room Dining area and equipment. The hotel is located in Pasadena, California, near historic sites and a vibrant shopping and entertainment district.

Requirements

Ability to understand guests' service needs.
Ability to be well organized, maintain concentration and think clearly when providing service to guest rooms within any given period of time.
Ability to focus on details.
Ability to maintain good coordination while serving orders quickly.
Ability to perform job functions with minimal supervision.
Ability to work cohesively with co-workers as part of a team.
One year experience as a In-Room Dining Server.
Food handling certificate.

Nice To Haves

Experience in In-Room Dining order taking is preferred.
Certification of previous training in liquor, wine and food service is preferred.
Certification in C.P.R is preferred.
Certification in alcohol awareness program is preferred.

Responsibilities

Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections available in In-Room Dining.
Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
Maintain complete knowledge of the designated glassware and garnishes for drinks.
Maintain complete knowledge of all menu items, preparation method, ingredients, sauces, preparation time, garnishes, presentation and prices.
Maintain complete knowledge of guest room layout, locations and room numbers/names.
Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
Maintain complete knowledge of correct maintenance and use of equipment, use equipment only as intended.
Maintain complete knowledge and comply with all departmental policies/service procedures.
Maintain knowledge of Micros and manual systems.
Answer In-Room Dining phone within 3 rings, using correct salutations and telephone etiquette.
Complete opening side duties as assigned, including checking stock and supplies, folding napkins, requisitioning supplies, setting tables and trays, setting up condiments and beverages, ensuring sufficient silverware, glassware and chinaware, preparing cold and hot food items, checking equipment cleanliness, and ensuring fresh flowers.
Retrieve all food orders from the kitchen and place on table/tray according to departmental standards.
Retrieve all alcoholic beverage items from the bar and place on table/tray according to departmental standards.
Transport tables/trays from In-Room Dining area to guest rooms, ensuring all standards of food presentation are maintained and that no spillage occurs, and bring table and tray back to In-Room Dining area (for cottage deliveries).
Enter the guest room and place the table/tray by following the established departmental procedures.
Serve the food items and beverages to the guest in accordance with departmental standards.
Open and serve wine/champagne bottles.
Anticipate guests' needs, respond promptly and acknowledge all guests even when busy.
Maintain positive guest relations.
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Handle guest complaints following the instant pacification procedures and ensuring guest satisfaction.
Present check to guest for signature/payment. Adhere to all payment procedures established by Finance.
Set up and deliver amenities to designated rooms.
Monitor and maintain cleanliness, sanitation and organization of all service areas, guest rooms and guest corridors following procedures laid down in departmental standards.
Clean and reset tables/trays, maintaining sufficient supply in the In-Room Dining area.
Complete closing side duties, including storing reusable goods, breaking down goods, retrieving and breaking down tables/trays, cleaning equipment, restocking items, removing dirty linen, folding napkins, marrying and stocking condiments, and resetting tables/trays.
Complete all closing reports as assigned.
Successfully complete the training/certification process.
Relieve Order Taker/Cashier as assigned, including taking guest orders, utilizing suggestive/up selling techniques, inputting orders into the system, documenting orders when the system is down, and processing guest check payments.
Follow maintenance program and cleaning schedule.
Replace flowers in bud vases.
Polish silver trays and coffee pots.
Expedite on floor or in kitchen as assigned.
Legibly document maintenance needs on work orders and submit to manager.